Thank you for taking the time to leave us your feedback, although I am sorry to hear that the dress didn’t arrive in time for the occasion it was intended for.
Unfortunately, we had great difficulty with the overseas shipping of this item, and since placing the purchase order with our supplier there were various changes to the delivery date. As we were unable to advise our customers of a definite date, and as the due in date for the shipment was set back on several occasions, we did not want to send out correspondence with inaccurate information, so please do accept our sincerest of apologies for any disappointment caused due to a lack of information.
With regards to the postage code that you applied to your order, we can confirm that you were not charged for the P&P of this item. We must apologise for any confusion that might have been caused as a result of the way in which this promotional offer is processed by our website and operating systems, as we appreciate that it isn’t particularly clear as to how and whether or not the discount has been taken into account. Please be aware that the second confirmation email and the invoice that accompanies an order will still show a shipping charge of £3.95, which might give the impression that we are charging you for P&P, but it's actually a case of us covering this cost for you, i.e. the charge is still present, but we've paid it for you.
Your feedback regarding the delay has been passed on to the Buying Team for their consideration in the future, and please do accept our apologies not only for the delay, but also the inconvenience caused. We can only hope your recent experience won’t have reflected upon Joe Browns too badly.
Many thanks.
Kind regards
Chloé Langshaw
