Joe Browns Reviews

Thank you for kindly taking the time to leave your feedback on Feefo. We welcome the positive and negative reviews from our customers as we think it is important for us to know where you think we need to improve in our products and services in order to consistently meet the high quality standard that we have. I am therefore sorry to see that the Stunning Lace Vest and the Jewelled Toe Post Sandals did not meet the high quality standard that we have here at Joe Browns. I have therefore informed the QC Team of the greasy mark that was present on the Vest and of the tightness and thin soles of the Sandals. If necessary the suppliers can then be contacted to avoid future occurrences of this matter. Please accept my apologies for any inconvenience or disappointment that may have resulted from this. I am sorry to see that you felt you had to insist for a free returns label as our returns service currently asks our customers to kindly cover the costs of posting returns back to us (unless an error has been made on our behalf) and this way it allows us to keep our prices at a competitively low rate without jeopardising the quality of our products. Faulty items are clearly an error on our behalf and therefore I apologise that you felt this way. Thank you ever so much again for providing your feedback, it is greatly appreciated. We look forward to hearing from you again soon. Kind regards Lucie Brown.