The worst travel company I’ve ever experienced
We were unable to book seats together on the aircraft we were unable to check-in
They could not provide us with a confirmation code for our...
Read more
Lara Wherry
Jerseytravel
7 years ago
Thank you for taking the time to review your recent travel to Jersey, we are disappointed that you feel that the service levels did not meet your expectations.
We note that you completed your 'flight only' booking directly via our website, the prices displayed are transparent and were accepted by you when you confirmed your reservation. The flight selected is one of our many charter services that we offer, unfortunately due to the nature of the booking these seats do not generate their own individual code and are not compatible for online check in, clients are advised that check in can only be completed at the airport, for which there is no charge.
Golf clubs were added to your booking (airline supplement charged) so I am unsure why you advise that we didn't confirm these. On occasion the airline may not have sufficient space onboard your flight and carriage of exceptional items will be provided on the next available service if necessary.
We do very much hope this offers some clarity, if you wish to discuss further, please do not hesitate to contact us directly.
We do hope that you were able to enjoy your holiday in Jersey.
Thank you for your feedback, we are pleased our service level met your expectations. We look forward to welcoming you to the Channel Islands again soon.
Helpful staff who had excellent knowledge and gave good advice. Being inexperienced travellers we appreciated the help and assistance given when booking.
Lara Wherry
Jerseytravel
7 years ago
Thank you for your comments, we are pleased you enjoyed your holiday.
Jersey Travel.com sold us the holiday package and arrangements went ahead as expected.
Lara Wherry
Jerseytravel
7 years ago
Thank you for taking the time to review your recent stay in Jersey. We are sorry that the accommodation did not meet with your expectations and we do hope that this did not detract from the enjoyment of your holiday.
Product reviews
Date of purchase: 09/09/2019
0
Share
Trusted Customer
7 years ago
Easy way to book a holiday.
Lara Wherry
Jerseytravel
7 years ago
Thank you for your comments, we are pleased you enjoyed your holiday.
Thank you for taking the time to review your recent holiday. We are pleased you enjoyed your stay.
Product reviews
Date of purchase: 09/09/2019
0
Share
MB
Mrs B Butler
7 years ago
What Mrs B Butler said about Jerseytravel:
Excellent from start to finish of booking . Helpful staff.. More than five star service.
Will use again
Lara Wherry
Jerseytravel
7 years ago
Thank you very much for your lovely comments, we are pleased our service level met your expectations. We look forward to welcoming you to the Channel Islands again soon.
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
