Lara was so helpful when we booked and sorted our problems we had with travel arrangements due to bad weather. Nothing was too much trouble and she kept us informed throughout.
Eleanor Ferrari
Jerseytravel
6 years ago
Thank you for reviewing your recent holiday to Seawold Guest House. We're delighted to hear that you had a comfortable stay at the guest house and found the hosts friendly and accommodating. We'll make sure to pass your kind comments onto them. We'll also let Lara know that you were pleased with the help she offered you and you felt well informed throughout. We'd be delighted to see you travel with us again in the future!
The worst agency I ever experienced in my life out of touch irresponsible when I have problems they can’t be reach afterwards they don’t care don’t want to know.
Lara Wherry
Jerseytravel
6 years ago
The Government of Jersey have measures to help protect the Island from Covid-19 by putting in place testing on arrival and periods of self isolation dependent on regions of the UK. Information regarding your region was provided to you in advance of travel, unfortunately the region you declared was designated Amber, requiring a period of self isolation of between 5 and 7 days. Despite this you elected to continue with your travel, however on arrival you were not prepared to quarantine and chose to return home. We are sorry that you were unable to enjoy a holiday in Jersey at this time, however we cannot be held responsible for you not meeting entry requirements at this time, should you wish to discuss further please contact me directly.
MA
Ms Y Amada
6 years ago
Before my traveling, I check up " region risk assessment " it was GREEN, when I arrived it became AMBER, I stuck in airport nowhere to turn & try to reach you, nobody response, other passengers have same problems like me got help from their agent assistant them coming back to UK or other alternatives re-arrange another holiday, finally I need to paid my ticket again to coming back home, even the BA officer in Jersey airport ( Mickle ) think this is so injustice try to help and contact to you but you are the only company not available to do anything at that moment.
The car hiring company you book for me ( EURO CAR ) in Jersey airport assure me I can get fully refund plus extra money I paid for the return flight at same day.
It is extremely sad after I wrote to you and explain what happen, your reaction are to blame the Jersey government & your customers region they coming from but nothing to do with you .
You and your company need to know what is the meaning of customer service & with basic integrity to carry on, without them it is only the time you are going out from this industry.
Thank you for your feedback, we note that you booked via our website where all room types and upgrade availability are shown at the time of booking. We are sorry that upgraded rooms were not available at the time you booked. We hope this did not detract from the enjoyment of your holiday.
Great service from you and all with a smile thankyo.
Lara Wherry
Jerseytravel
6 years ago
Thank you for your kind comments, we hope to welcome you to Jersey again soon.
Product reviews
Date of purchase: 15/09/2020
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Mr R Fry
6 years ago
What Mr R Fry said about Jerseytravel:
everything went well, communication was good. no problems at all with jersey travel.
Lara Wherry
Jerseytravel
6 years ago
Thank you for taking the time to review your recent stay in Jersey, We are pleased you enjoyed your holiday and hope to welcome you to the Channel Islands again soon.
We booked to fly on a Saturday however EasyJet cancelled the flight. We received a notification email late on Saturday and was asked to contact your office, however being weekend I did not get...
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Lara Wherry
Jerseytravel
6 years ago
Thank you for your feedback, we are sorry that you felt our service levels fell below expectations. having checked our records we can confirm the car hire was amended, please accept our apologies that this was not acknowledged by the car hire company. We do hope this did not detract from the enjoyment of your holiday.
Product reviews
Date of purchase: 12/09/2020
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Ms C Livingston
Doncaster
6 years ago
What Ms C Livingston said about Jerseytravel:
Easy and efficient booking.
Lara Wherry
Jerseytravel
6 years ago
Thank you for taking the time to review your holiday, we are pleased you enjoyed your holiday.
Service easy to use , sent details of things to do and places to visit
Product reviews
Eleanor
Jerseytravel
6 years ago
Many thanks for reviewing your recent holiday and commenting on your stay at The Club Hotel & Spa. We're sorry to hear that the restaurant didn't meet your expectations. We'll make sure to pass your comments along to the hotel and are glad you found our service efficient and helpful. We hope to see you travel with us again in the future.
Basically, having never used the company before we were a bit apprehensive, however everything went to plan, no hitches, no holdups.
Product reviews
Eleanor
Jerseytravel
6 years ago
Thank you for reviewing your recent holiday to Jersey, we're delighted to hear that you enjoyed your stay at the Mayfair and the staff treated you well! We hope you'll visit the Channel Islands again with us in the future.
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
