I thought the joining instructions for our visit was appauling. When I attempted to obtain some basic details from staff (by telephone and email) my queries were either ignored or inaccurate and I...
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JerseyTravel.com
Jerseytravel
16 years ago
Thank you for taking the trouble to complete our feedback request. We are sorry to hear that inadequate information was transmitted to you regarding directions to the Merlin House apartments.We do not offer instructions as a matter of course but would certainly do so if requested, this would normally be in the form of a map which would be sent or e-mailed to you. We are pleased to hear that overall your holiday was a success and trust that we may be given the opportunity to redeem ourselves at some time in the future.
P CORNICK
Customer Services Manager
Thank you for your feedback.We are sorry to hear that some aspects of your stay were not satisfactory, the points raised have been noted and passed to the management of the Norfolk Lodge Hotel.
P CORNICK
Customer Services Manager
All worked very well, flight, transfers and hotel . Thankyou.
We do feel that the local airport Manston Kent, could be marketed more, it is so convenient for anyone living in Kent.
Good prompt service, paperwork correct and followup information a great help. Could do with warning visitors about the strict parking regulations and parking hours.
Product reviews
Date of purchase: 18/06/2010
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Trusted Customer
16 years ago
Very efficient service, good communication and timely delivery of documentation etc
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
