The service was excellent ,people were friendly and the staff at the Mayfair hotel were always approachable and willing to help with any problem or enquiry we had.
My air tickets had not arrived 12 days before I was due to travel so I phoned Jersey Travel and the operator simply told me to phone back 2 days later as they had been posted 8 days previously! When...
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JerseyTravel.com
Jerseytravel
16 years ago
Thank you for completing our feedback form. I am sorry to hear that your enquiry was not dealt with to your satisfaction. I am sure that it was not intentional on the part of our advisor to dismiss your call so quicly and I sincerely apologise on their behalf.I am pleased that your stay in the Miramar was enjoyable , it is a very well run family business.We do hope that we may be of service to you in the future and if you should wish to contact me directly I will ensure you of my personal attention.
P CORNICK
Customer Services Manager
I was dissapointed that the person we dealt with us didn't advise us to take the later flight which was cheaper because we couldn't check into the hotel on arrival and had to wander around for 2plus...
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JerseyTravel.com
Jerseytravel
16 years ago
Thank you for taking time to complete our feedback form and we are sorry to hear that some aspects of your holiday were not to your satisfaction.The later flight that you refer to would have meant that you did not arrive at the Hotel until about 17.30 loosing a day of your holiday. It is standard practice in all Hotels to have a check-in time of 2pm, you would have been able to leave your luggage with reception and use the facilities of the hotel or go out if you wish.We do not offer a representative service unless this has been requested ,in which case an appointment would have been made for someone to visit you.We cannot be held responsible for other visitors staying in the Hotel and providing that they are not too unruly they have the right to use the same facilities as other guests.Unfortunately as you did not report the problems to us while you were in resort there is very little that we can do now that you have returned home ,but I will forward your comments to the Hotel with regard to the standard of food and service in the dining room .
P CORNICK
Customer Services Manager
Product reviews
Date of purchase: 12/07/2010
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Trusted Customer
16 years ago
excelent service
Product reviews
Date of purchase: 04/07/2010
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Trusted Customer
16 years ago
very happy with the service - accommodated a change in our booking with ease
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
