One I've still not received my order 2 i ordered 3 pairs of trainers and 2 pairs got cancelled the day before they were due to arrive as was not in stock very confusing as they must have been in...
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R Kelley
JD Sports
6 years ago
Hi Debbie,
Thank you for taking the time to leave this review.
I am sorry to hear about the experience you had with us recently, we do understand how disappointing cancellations must be.
Although we do aim to deliver within the 7 working days we advise, some delays are possible at this time.
Looking into this, I can see that your order has since been delivered to your selected address.
I would like to thank you for leaving this feedback though as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order as expected.
Looking into this, I can see that we have already advised on this.
Please be assured this this feedback is appreciated as it does help us to improve.
We do hope to be hearing from you again soon.
Kind regards,
Bekki
JD Sports Online Review Team
Literally delivered me womens pants when I ordered a men’s north face sweatshirt
R Kelley
JD Sports
6 years ago
Hi Elijah,
Thank you for leaving this review.
I am sorry to hear that you didn't receive the item that you were expecting.
Looking into this, I can see that our Customer Care Team have already advised on this.
Please be assured that your feedback is appreciated though as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
My items where like bran new no damage at all my son was very happy
Product reviews
Date of purchase: 10/04/2020
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TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Been 11 days and still not recieved!
R Kelley
JD Sports
6 years ago
Hi Mitch,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order when it was expected.
Looking into this, I can see that there was a delay during transit but this has since been delivered.
Although we do aim to deliver within the 7 working days we advise, some delays are possible at this time.
Due to this delay, I have had your delivery charge refunded back to your original payment method.
Please be assured your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
