Wrong order sent..then wouldnt do anything until I returned there mistake, no apology and no outcome relating to the correct order being sent.
R Kelley
JD Sports
6 years ago
Hi Jack,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive the item that you were expecting.
Looking into this, I can see that our Customer Care Team have already dealt with this and issued your refund.
Please be assured this feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Item was great but only disappointment was the box that the trainers came in was completely broken and I had to patch it all up. Wouldn’t have minded but they were a gift ☹️ So it wasn’t great for...
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R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you were unhappy with how you received this order.
Please be assured that this feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Really poor
Let down by delivery time, took 11 days to even leave warehouse
Missing item
No apology
R Kelley
JD Sports
6 years ago
Hi Craig,
Thank you for taking the time to l eave this review.
I am sorry to hear that you were unhappy with your recent experience, we do understand the disappointment.
Although we do aim to deliver within the 7 working days we advise, some delays are possible at this time.
Looking into this, I can see that our Customer Care Team did provide assistance with this.
I would like to thank you for this feedback as it does help us to improve our service.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
delivery took 10+ days to come when your standard delivery usually is 3-5 days
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order when expected.
Although we do aim to deliver within the 7 working days we advise, some delays are possible at this time.
Please be assured your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Date of purchase: 10/04/2020
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Trusted Customer
6 years ago
Delivery time and customer service is disgusting will be shopping else where from now on
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order as expected.
Although we do aim to deliver within the 7 working days we advise, some delays are possible at this time.
Please be assured your feedback is appreciated though as it ultimately helps us to improve. our service.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
I did not receive my order even though hermes tracking says its been signed for! Jd do not reply to emails, or if they do they direct you to hermes, who do not reply.
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive this order as expected.
Looking into this, I can see that we have already dealt with this.
Please be assured this feedback is appreciated though as it helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
I’m a regular shopper at jd been supporting them since 15 20 years ..I bought 2 pairs of trainers online they got sent out in 2 Parcels the first come which should of been Nike vapourmaxs but I...
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R Kelley
JD Sports
6 years ago
Hi Riyad,
Thank you for taking the time to leave this review.
I am sorry to hear that you were happy with the condition of your recent order.
Looking into this, I can see that this has already been dealt with.
I would like to thank you for this feedback as it does help us to improve our service.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
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