Opened parcel to find box dropping to bits with a piece of tape to keep it shut . Then found trainers sent in 2 different sizes . 1 of the trainers was obv ez display as this was dirty inside and...
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Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I would like to sincerely apologise and thank you for your feedback as ultimately it helps us to improve.
Looking into your account I can see that this has now been resolved for you and a full refund has been processed.
We really hope this experience has not put you off from shopping with us in the future as we value your custom highly.
Many thanks.
Mollie,
JD Sports Online Review Team
Hello Julie,
Thank you for your review.
I am sorry to hear that your order arrived later than expected, I understand this must have been highly disappointing.
Looking into your account I can see that you have not received your order, however I would like to thank you for your feedback as ultimately it helps us to improve.
We really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
I had email JD about my items as I thought my stuff got lost. Also paid for 2/3 delivery days and didn’t come for week half maybe 2 weeks. I know there this virus but it would’ve being nice to get...
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Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am so sorry to hear that you are unhappy with your recent shopping experience with us and that your order arrived later than expected, I understand this must have been highly disappointing.
Please be assured that we really appreciate your feedback regarding this as ultimately it helps us to improve.
Please be assured that nothing pleases us more than when our customers are happy and we hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Don’t promise 3/5 day delivery and then take 3 weeks
Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am so sorry to hear that your order arrived later than expected, I understand this must have been highly disappointing.
Please be assured that we value your custom highly and really appreciate your feedback regarding this.
We hope to see you again soon as returning customer.
Many thanks.
Mollie,
JD Sports Online Review Team
quick delivery considering what's going on right now. always use jds
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Date of purchase: 11/04/2020
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Trusted Customer
6 years ago
Email to say depatched.and dpd slot to book delivery.dpd did nit deliver til 5 days later as package had not in fact been despatched
Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am so sorry to hear that your order arrived later than expected, I understand this must have been disappointing.
I would like to thank you for your feedback as ultimately it helps us to improve.
We really hope this experience has not put you off from shopping with us in the future as we value your custom highly.
Many thanks.
Mollie,
JD Sports Online Review Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
