Horrendous. No communication, regards delivery delays. Only found out part of order was cancelled when finally dispatched.
Mollie
JD Sports
6 years ago
Hello Calum,
Thank you for your review.
I am sorry to hear of the cancellation and that you are unhappy with your recent shopping experience with us.
I understand this must have been highly disappointing and I would like to thank you for your feedback regarding this.
Looking into your account I can see that this has now been resolved for you.
Please be assured that we value your custom highly and would love to see you return.
We really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Really bad service I did not get what I ordered plus I have sent an email but still waiting for a reply!!
Mollie
JD Sports
6 years ago
Hello Mehdi,Thank you for your review.I am sorry to hear that you are unhappy with your recent shopping experience with us!So I am able to look into this further for you, please email your order number to us on: onlinereviews@JDSports.co.uk quoting reference: #10226101 in the subject.Many thanks.Mollie,JD Sports Online Review Team
Placing the order was fine the updates was average delivery took ages, I had ordered 4 items it wasnt until a week later that use had informed me that 1 of the items were unavailable and would refund...
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Mollie
JD Sports
6 years ago
Hello Sonia,
Thank you for your review.
I would like to apologise and thank you for your feedback as ultimately it helps us to improve and ensure that our customers are happy!
Please be assured that we value your custom highly and would love to see you return.
We really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Unfortunately I have not recieved this item. JD are stating it is Hermes problem but as a consumer that doesn't help me.
Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am so sorry to hear this!
Looking into your account I can see that this has been dealt with by our customer care team, however I would like to assure you that your feedback regarding this is very much appreciated as ultimately it helps us to improve.
Nothing pleases us more than when our customers are happy and we really hope to see you again soon as a returning customer.
Many thanks.
Mollie,
JD Sports Online Review Team
Product reviews
Date of purchase: 12/04/2020
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TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
I ordered few other items that were later cancelled! I’ll never be ordering off JD again!
Mollie
JD Sports
6 years ago
Hello Sakina,
Thank you for your review.
I am so sorry to hear of the cancellation, I understand this must have been highly disappointing.
Please be assured that we really appreciate your feedback regarding this as ultimately it helps us to improve.
We really hope this experience has not put you off from shopping with us again in the future as we value your custom highly.
Many thanks.
Mollie,
JD Sports Online Review Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
