Very happy with my trainers just like the description and pictures very good quality and I got such a good deal on them on sale down from £75 to £30 I ordered them Saturday evening got them Tuesday...
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Product reviews
Date of purchase: 12/04/2020
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TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
T shirt came in wrong size, when I emailed asking about exchange haven’t heard anything back.
The live chat bot is terrible aswell no help.
Never had a problem with ordering from here before though...
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Mollie
JD Sports
6 years ago
Hello Scott,
Thank you for your review.
I am sorry to hear that you received the incorrect item, I understand this must have been highly disappointing.
Looking into your account I can see that this has now been resolved for you and a full refund has been processed, however I would like to thank you for your feedback as ultimately it helps us to improve.
Please be assured that we value your custom highly and would love to see you return.
We really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Date of purchase: 12/04/2020
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Trusted Customer
6 years ago
2Adidas boxes ripped and battered, asked customer service of root cause of answer twice, did not get suitable response
Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am sorry to hear that you are unhappy with the packaging of you recent purchase!
Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback as ultimately it helps us to improve.
Please be assured that we value our customers highly and would love to see you return.
We hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Product reviews
Date of purchase: 12/04/2020
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Trusted Customer
6 years ago
+easy ordering, tracking of delivery
for improvement:ordered two items, could have been delivered in one package(?)
the shoebox came in a "bin liner" so the box was properly damaged (not the shoes...
Don’t make people pay for returns. Especially when the return bar code doesn’t work at the post office!
Mollie
JD Sports
6 years ago
Hello Jordan,
Thank you for your review.
I am sorry to hear that you are unhappy with our returns service.
Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback as ultimately it helps us to improve.
Please be assured that we value your custom highly and really hope this experience has not put you off from shopping with us in the future.
Many thanks.
Mollie,
JD Sports Online Review Team
The order took a long time to come, which I understand, however one of the items I ordered was out of stock, which begs the question, why was I able to order it ?
The item was a matching top to...
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Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am so sorry to hear of the cancellation, I understand this must have been highly disappointing.
Please be assured that we really appreciate your feedback regarding this as ultimately it helps us to improve.
Nothing pleases us more than when our customers are happy and we really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
