Item wasn’t dispatched and no Communication as to why. I only found out once I saw a refund in my account.
Mollie
JD Sports
6 years ago
Hello Kenneth,
Thank you for your review.
I am so sorry to hear that you are unhappy with your recent shopping experience with us!
Please be assured that we really appreciate your feedback regarding this as ultimately it helps us to improve.
We really hope this experience has not put you off from shopping with us again in the future.
We hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
They have the worst service levels I have ever come across in all my years of online shopping
Mollie
JD Sports
6 years ago
Hello Philip,
Thank you for your review.
I am sorry to hear that you are unhappy with your recent shopping experience with us!
I would like to thank you for your feedback as ultimately it helps us to improve and ensure our customers are happy.
Please be assured that nothing pleases us more than when our customers are happy and we would love to see you as a returning customer.
We really hope this experience has not put you off from shopping with us in the future as we value your custom highly.
Many thanks.
Mollie,
JD Sports Online Review Team
Hello,
Thank you for your review.
I would like to apologise and thank you for your feedback as ultimately it helps us to improve.
Please be assured that nothing pleases us more than when our customers are happy!
We really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Everything was perfect when arrived Communications was spot on regular updates on my order.
Product reviews
Date of purchase: 13/04/2020
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Trusted Customer
6 years ago
Horrible timing for delivery took ages with hardly any response or apologies.. till the last minute
Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am sorry to hear that your order arrived later than expected, I understand this must have been highly disappointing.
Please be assured that we value your custom highly and really hope this experience has not put you off from shopping with us in the future.
We hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Didn't receive the correct item I ordered, I have no access to print off a returns label due to closures of most places due to covid 19 so am now stuck with an item I did not order and out of pocket.
Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am sorry to hear that you received the incorrect item, I understand this must have been highly disappointing.
Looking into your account I can see that you have been in touch with our customer care team regarding this, however I would like to thank you for your feedback as ultimately it helps us to improve.
Please be assured that we value your custom highly and would love to see you return.
We really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Product reviews
Date of purchase: 13/04/2020
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Trusted Customer
6 years ago
quick delivery
Product reviews
Date of purchase: 13/04/2020
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TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
We didnt receive the correct item in the delivery.
Mollie
JD Sports
6 years ago
Hello Asram,Thank you for your review.I am sorry to hear that you received the incorrect item, I understand this must have been highly disappointing.I would like to thank you for your feedback as ultimately it helps us to improve.Looking into your account I can see that you have been in touch with our customer care team in regards to this, however if there is anything further I can assist you with please do not hesitate to email us on: onlinereviews@JDSports.co.uk quoting reference: #10228501 in the subject.We really hope to see you again soon.Many thanks.Mollie,JD Sports Online Review Team
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