Terrible service, order placed on March the 29th.got a email to say my order was on it's way,then after 4 days I emailed back to find out wer my order was.next day got an email to say my order was in...
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Mollie
JD Sports
6 years ago
Hello David,
Thank you for your review.
I am sorry to hear that you are unhappy with your recent shopping experience with us!
Looking into your account I can see that you have been in touch with our customer care team regarding this.
Please be assured that we value your custom highly and really hope to see you as a returning customer.
We hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Product reviews
Date of purchase: 13/04/2020
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Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Very slow delivery
Mollie
JD Sports
6 years ago
Hello Kenny,
Thank you for your review.
I am sorry to hear that your order arrived later than expected, I understand this must have been highly disappointing.
Please be assured that we appreciate your feedback regarding this as ultimately it helps us to improve and ensure that our customers are happy!
We really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Date of purchase: 12/04/2020
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Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
items are missing in my order
Mollie
JD Sports
6 years ago
Hello Leanne,Thank you for your review.I am so sorry to hear this!So I am able to look into this further for you, please email your order number to us on: onlinereviews@JDSports.co.uk quoting reference: #10229870 in the subject.Many thanks.Mollie,JD Sports Online Review Team
Date of purchase: 08/04/2020
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Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
They arrived on time and fitted well.
Product reviews
Date of purchase: 13/04/2020
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Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Entrega rápida e superou a 100% as minhas expectativas
I placed an order and then tried to contact them realising the address for shipment was incorrectly
I phoned and emailed and received no response and was unable to redirect. Appalling customer service
Mollie
JD Sports
6 years ago
Hello Gary,Thank you for your review.I am so sorry to hear that you are unhappy with your recent shopping experience with us!Should you wish to discuss anything further in relation to this please do not hesitate to email us on: onlinereviews@JDSports.co.uk quoting reference: #10229773 in the subject.We really hope to see you again soon.Many thanks.Mollie,JD Sports Online Review Team
Hello,
Thank you for your review.
I am sorry to hear that your order arrived later than expected, I understand this must have been highly disappointing.
I would like to thank you for your feedback regarding delivery as ultimately it helps us to improve.
Please be assured that we value your custom highly and would love to see you return.
We hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Date of purchase: 13/04/2020
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Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Items were in stock when ordered and money was taken wasn’t told until item was dispatched that one out of stock. Disappointed had to then shop somewhere else and pay more!
Mollie
JD Sports
6 years ago
Hello Zoe,
Thank you for your review.
I am sorry to hear of the cancellation, I understand this must have been highly disappointing.
Please be assured that we appreciate your feedback regarding this as it really does help us to improve.
Nothing pleases us more than when our customers are happy and we really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Having placed my order and receiving an email to say it had been ‘locked in’, I didn’t mind having to wait over 2 weeks to receive it as I appreciate the difficult times. However, what was...
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Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am so sorry to hear of the cancellation, I understand this must have been highly disappointing.
Please be assured that we appreciate your feedback regarding this as ultimately it helps us to improve.
Nothing pleases us more than when our customers are happy and we really hope this experience has not put you off from shopping with us in the future.
Many thanks.
Mollie,
JD Sports Online Review Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
