Hello Joel,
Thank you for your review.
I am sorry to hear this!
Looking into your account I can see that this is being dealt with by our customer care team, however I would like to thank you for your feedback as ultimately it helps us to improve and ensure that our customers are happy!
Please be assured that we value your custom highly and would love to see you return.
Many thanks.
Mollie,
JD Sports Online Review Team
Date of purchase: 14/04/2020
0
Share
Trusted Customer
6 years ago
Cancelled 2 items on order literally a day before delivery
Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am sorry to hear of the cancellation, I understand this must have been highly disappointing.
Please be assured that we appreciate your feedback regarding this as ultimately it helps us to improve.
We really hope this experience has not put you off from shopping with us again in the future.
We hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
I had a waited around 16 days for my order with no dispatch email and no processing email. I then messaged customer service and asked where my order was, they was quite unhelpful and just said my...
Read more
Mollie
JD Sports
6 years ago
Hello Emily,
Thank you for your review.
I am so sorry to hear that you are unhappy with your recent shopping experience with us and of the cancellation, I understand this must have been highly disappointing.
Please be assured that we really appreciate your feedback regarding this as ultimately it helps us to improve.
Nothing pleases us more than when our customers are happy!
We really hope this experience has not put you off from shopping with us in the future as we value your custom highly.
Many thanks.
Mollie,
JD Sports Online Review Team
Quick delivery but I think the delivery costs are a lot considering what they charge for their products anyway and other places do free delivery . I ordered a £7:47 sale item from Adidas and it came...
Read more
Mollie
JD Sports
6 years ago
Hello Sonia,
Thank you for your review.
I would like to apologise and thank you for your feedback as ultimately it helps us to improve.
Please be assured that nothing pleases us more than when our customers are happy and we really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Packaging was ripped into prior to being delivered and box damaged, however the pair of shoes were in perfect condition and comfortable
Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am pleased to hear that you are happy with your recent purchase!
I would like to apologise and thank you for your feedback regarding the packaging.
Please be assured that nothing pleases us more than when our customers are happy and we would love to see you return.
We really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Hello Natasha,
Thank you for your review.
I am sorry to hear that you received the incorrect item, I understand this must have been highly disappointing.
Looking into your account I can see that this has now been resolved for you and a full refund has been processed, however I would like to thank you for your feedback as ultimately it helps us to improve and ensure that our customers are happy!
We really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
I appreciate the current pandemic however I’ve placed 2 orders with JD which took over two and a half weeks to arrive when it says on the website 3-7 days, when it finally came to them picking and...
Read more
Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am so sorry to hear of the cancellation, I understand this must have been highly disappointing.
I would like to thank you for your feedback as ultimately it helps us to improve.
We really hope this experience has not put you off from shopping with us in the future as we value your custom highly.
Many thanks.
Mollie,
JD Sports Online Review Team
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
