Ordered two pairs of trainers for my sons, when I leave order both was in stock it was standard deliver 3-7 didn’t hear nothing for over a week then had a email to say one pair was now out of stock...
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Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am sorry to hear that your order arrived later than expected and of the cancellation, I understand this must have been disappointing.
Please be assured that we really appreciate your feedback regarding this as ultimately it helps us to improve.
We really hope this experience has not put you off from shopping with us in the future as we value your custom highly.
We hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Good and bad because some of my parcels cams for my child’s birthday but 1 didn’t and still hasn’t
Mollie
JD Sports
6 years ago
Hello,Thank you for your review.I am sorry to hear that you have not yet received your order.So I am able to look into this further for you, please email your order details to us on: onlinereviews@JDSports.co.uk quoting reference: #10290274 in the subject.Many thanks.Mollie,JD Sports Online Review Team
Product reviews
Date of purchase: 14/04/2020
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Trusted Customer
6 years ago
Still awaiting my order
Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am sorry to hear this!
Looking into your account I can see that this has now been resolved for you and a full refund has been processed.
Please be assured that we value your custom highly and would love to see you return.
We really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Although things taken more time at present there is no communication from payment until put for delivery and at that my time delivered and didn’t even know it was coming
Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I would like to apologise and thank you for your feedback as ultimately it helps us to improve.
Please be assured that nothing pleases us more than when our customers are happy and we would love to see you return.
We really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Date of purchase: 14/04/2020
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TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Very good and quick
Product reviews
Date of purchase: 14/04/2020
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Trusted Customer
6 years ago
Parcel took nearly 3 week to come and I only received one top so the other too has took over 3 week and it still hasn’t come
Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am sorry to hear that your order arrived later than expected, I understand this must have been highly disappointing.
Please be assured that we really appreciate your feedback regarding this as ultimately it helps us to improve and ensure that our customers are happy!
We hope this experience has not put you off from shopping with us in the future as we value your custom highly.
We hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Waited 2 weeks was gifts for my disabled sons birthday when arrived his 2 items mossing and still awaiting it to be sorted and refunded fair to say i have a very upset child who is waitin for his bd...
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Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am sorry to hear this!
Looking into your account I can see that this has now been resolved for you and a full refund has been processed, however I would like to thank you for your feedback as ultimately it helps us to improve.
We really hope this experience has not put you off from shopping with us in the future as we value your custom highly.
Many thanks.
Mollie,
JD Sports Online Review Team
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