on the return form you offer the option of exchange then say this function is not available. this is confusing as why have it on the form if this is not available.
Also returns for an item should be...
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Date of purchase: 17/04/2020
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Trusted Customer
6 years ago
I cannot fault the items purchased, unfortunately the length of time it took to receive the goods was protracted and needs improvement. JD Sports offers quality goods but courier service needs to be...
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Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I would like to apologise and thank you for your feedback regarding delivery as ultimately it helps us to improve.
Please be assured that nothing pleases us more than when our customers are happy and we would love to see you return.
We hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
I made an order on 30th March, payment was taken the next day and still haven't received anything! I received texts apologising for delay then a response to my email on 17th april saying it would be...
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Mollie
JD Sports
6 years ago
Hello Lindsey,
Thank you for your review.
I am sorry to hear this!
Looking into your account I can see that this has now been resolved for you and a full refund has been processed, however I would like to thank you for your feedback as ultimately it helps us to improve.
Please be assured that we value your custom highly and would love to see you return.
Many thanks.
Mollie,
JD Sports Online Review Team
Hello,
Thank you for your review.
I would like to apologise and thank you for your feedback as ultimately it helps us to improve.
Please be assured that nothing pleases us more than when our customers are happy and we would love to see you return.
We really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
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