I placed my order on 7th April for my Sons birthday which was in 23rd it still has not arrived. I contacted support who told me it was being delivered between 1-3 on 22nd April obviously a lie has...
I am still awaiting half of my order. The first 2 pieces were despatched quickly and arrived quickly. The other half is delayed with the courier. Been delayed all week and no one can tell me why....
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Mollie
JD Sports
6 years ago
Hello Laura,
Thank you for your review.
I am sorry to hear this!
Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback as ultimately it helps us to improve.
Please be assured that we value your custom highly and would love to see you as a returning customer.
We hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
By not accepting orders that then become out of stock due to poor service between taking and picking the order. No information sent to advise out of stock only found out when despatch had been made....
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Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am so sorry to hear of the cancellation, I understand this must have been highly disappointing.
I would like to thank you for your feedback as ultimately it helps us to improve.
We really hope to see you again soon.
Many thanks,
Mollie,
JD Sports Online Review Team
Product reviews
Date of purchase: 18/04/2020
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TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Great service and quick delivery, had to ask for an update on one item. But got email back with in 2 days that Item will be sent .
Product reviews
Date of purchase: 18/04/2020
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Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Tshirt is perfect. Service was very quick although the bottoms I ordered to match still haven't arrived 2 weeks later.
The whole experience was a disaster to be honest. My next day delivery was not honoured even after having paid extra for the service, customer service was not helpful/none existent, and I didn’t...
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Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am sorry to hear that you are unhappy with your recent shopping experience with us!
I can advise that due to the current circumstances next day delivery is not available, however I would like to thank you for your feedback as ultimately it helps us to improve.
Please be assured that we value your custom highly and would love to see you as a returning customer.
We hope this experience has not put you off from shopping with us in the future.
Many thanks.
Mollie,
JD Sports Online Review Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
