Paid for 3 items online on 28th March, 3 weeks later no items arrive, a week after that, all 3 items are refunded, no explanation given
Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am so sorry to hear that you are unhappy with your recent shopping experience with us!
I would like to thank you for your feedback as ultimately it helps us to improve.
Please be assured that we value your custom highly and would love to see you as a returning customer.
We really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Sent wrong item had to order the correct one again as you couldn’t send me the correct shoes on my order even tho this was your fault I had to wait nearly 2 weeks for them to come dissapointed
Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am so sorry to hear that you received the incorrect item, I understand this must have been highly disappointing.
Please be assured that we really appreciate your feedback regarding this as ultimately it helps us to improve.
We really hope this experience has not put you off from shopping with us in the future as we value your custom highly.
Many thanks.
Mollie,
JD Sports Online Review Team
Product reviews
Date of purchase: 20/04/2020
0
Share
TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Very good service .
K was kept up to date with the progress of my order
One week delay of delivery with no updates received following initial confirmation.
Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
I am sorry to hear this!
Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback as ultimately it helps us to improve.
Please be assured that we value your custom highly and would love to see you return.
We really hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Hello,
Thank you for your review.
I am sorry to hear this!
Looking into your account I can see that this has now been resolved for you and a refund has been processed, however I would like to thank you for your feedback as ultimately it helps us to improve.
Please be assured that we value your custom highly and would love to see you return.
We hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
