Waited 5 weeks for my order... chases order status each week I was told this item was delayed during pandemic . Then on the 5th week I called them yet again and they told me the order didn’t go...
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Mollie
JD Sports
6 years ago
Hello Teri
Thank you for your review.
I am so sorry to hear this, I understand this must have been highly disappointing.
Please be assured that we really appreciate your feedback regarding this as ultimately it helps us to improve.
Looking into your account I can see that this has now been resolved for you and a refund has been processed.
We value your custom highly and really hope this experience has not put you off from shopping with us in the future as we would love to see you again.
Many thanks.
Mollie,
JD Sports Online Review Team
Product reviews
Date of purchase: 24/04/2020
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Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Very quick service, but I ordered 3 small items that all came separately, which I would think be soo much easier for couriers Etc and packaging that it would be easier for 1 package for 3 items
Ordered item 1 week ago and still hasn't arrived. Every other order I have placed with J D Sports has arrived in 3 to 5 days
Mollie
JD Sports
6 years ago
Hello Glenn,Thank you for your review.I am sorry to hear that you are unhappy with your recent shopping experience with us!Please be assured that we value your custom highly and would love to see you return.Should you wish to discuss anything further in relation to this please do not hesitate to email us on: onlinereviews@JDSports.co.uk quoting reference: #10517229 in the subject.We really hope to see you again soon.Many thanks.Mollie,JD Sports Online Review Team
Product reviews
Date of purchase: 24/04/2020
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Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
good service, products are good. took a long time to come but its understandable with everything going on
Mollie
JD Sports
6 years ago
Hello Qhama,
Thank you for your review.
I am sorry to hear that your order arrived later than expected, I understand this must have been disappointing.
Please be assured that we appreciate your feedback regarding this.
Nothing pleases us more than when our customers are happy and we would love to see you return.
We hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
No parcel received ordered over 2 weeks ago and in stock
Mollie
JD Sports
6 years ago
Hello Natasha,
Thank you for your review.
I am sorry to hear this!
Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback as ultimately it helps us to improve and ensure that our customers are happy!
Please be assured that we value your custom highly and really hope this experience has not put you off from shopping with us in the future.
Many thanks.
Mollie,
JD Sports Online Review Team
Date of purchase: 24/04/2020
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Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Took too long for the order to arrived. Communication re delivery was brief and always the same message. And when the order finally arrived 1 item, that I wanted the most was cancelled.
Mollie
JD Sports
6 years ago
Hello Paul,
Thank you for your review.
I am sorry to hear that your order arrived later than expected and of the cancellation, I understand this must have been highly disappointing.
I would like to thank you for your feedback as ultimately it helps us to improve.
Please be assured that we value your custom highly and would love to see you return.
We hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
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