Over ÂŁ100 worth of my order still missing and JD is not doing anything about it
Mollie
JD Sports
6 years ago
Hello,Thank you for your review.I am so sorry to hear this!So I am able to look into this further for you, please email your order details to us on: onlinereviews@JDSports.co.uk quoting reference: #10846864 in the subject.Many thanks.Mollie,JD Sports Online Review Team
There is no customer service at all. I have placed two orders for my children, and both orders had a missing goods. There is no one to speak to, only robots and they just repeat all the time the same...
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Mollie
JD Sports
6 years ago
Hello,
Thank you for your review.
Please accept my sincerest apologies for any inconvenience caused.
Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback as ultimately it helps us to improve.
We really hope this experience has not put you off from shopping with us in the future as we value your custom highly.
We hope to see you again soon.
Many thanks.
Mollie,
JD Sports Online Review Team
Hi there,
We really appreciate you taking the time to review us, in particular the 5 star rating and positive comments you have added.
We work hard to give a great service to our Customers so thank you for the feedback.
We would also like to see you as a returning Customer so please keep checking our website, we are constantly adding new products and promotions which may be of interest to you.
Many Thanks,
Sonia
JD Sports Online Review Team
TC
Trusted Customer
6 years ago
Sonia,
Thank you for taking the time to reply, greatly appreciated, stay safe.
Sukhy
Hello Cameron,
Thank you for your review.
I am so sorry to hear this!
Looking into your account I can see that this has now been resolved for you and a full refund has been processed, however I would like to thank you for your feedback as ultimately it helps us to imrove.
We really hope to see you again soon as we value your custom highly.
Many thanks.
Mollie,
JD Sports Online Review Team
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