Unable to rate the actual product as it hasn’t arrived despite both parties saying it’s been delivered, query not taken seriously.
Sonia
JD Sports
6 years ago
Hi there,
Please accept my apologies for the experience you have had whilst shopping with us.
I can see this has been looked into for you.
We would like to see you as a returning Customer so please keep checking our website, we are constantly adding new products and promotions which may be of interest to you.
Many Thanks
Sonia
JD Sports Online Review Team
Product reviews
Date of purchase: 04/04/2020
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Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
The ordering was quick and easy but had to wait just over 2 weeks to receive it.
Sonia
JD Sports
6 years ago
Hi there,
I'm sorry to hear this.
I have just looked into this for you and can see your order has been delivered.
We would like to see you as a returning Customer so please keep checking our website, we are constantly adding new products and promotions which may be of interest to you.
Many Thanks
Sonia
JD Sports Online Review Team
Hi Charlie,
Thank you for leaving this review.
I am sorry to hear that you didn't receive this as expected.
Looking into this, I can see that our Customer Care Team have already dealt with this.
Please be assured that your feedback is appreciated as it ultimately helps us to improve.
Kind regards,
Bekki
JD Sports Online Review Team
The products are great from Nike but the packaging is awful! The products were shipped overseas in a plastic enclosed bag with no protection to the products. The product boxes came damaged from...
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R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you were unhappy with the experience you had with this.
Please be assured that your feedback on the packaging is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Date of purchase: 03/04/2020
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Trusted Customer
6 years ago
Pouzdani , dostava brza . Sve preporuke .
Date of purchase: 03/04/2020
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TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Took ages to recieve not good
R Kelley
JD Sports
6 years ago
Hi Amy,
Thank you for leaving this review.
I am sorry to hear that you received your order later than expected.
As advised on our website, deliveries can take up to 7 working days.
Looking into this, I can see that this order arrived at your selected Post Office within that time.
If you do require anything further though, you can email our team at customercare@jdsports.co.uk for help.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
I was sent the wrong trainers. I emailed the helpdesk and was told to send them back for a refund, this has cost me postage and I have had to pay postage again for another pair. Bad customer service.
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive the item you were expecting.
Looking into this, I can see that our Customer Care Team did advise and a full refund has been issued.
Please be assured that your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
I fully appreciate what’s going on in the world at the moment, but ordered an item nearly two weeks ago which was lost in transit only found out when I chased it up after the delivery date had...
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R Kelley
JD Sports
6 years ago
Hi Thomas,
Thank you for leaving this review.
I am sorry to hear that you didn't receive your order as expected.
Looking into this, I can see that our Customer Care Team have already advised on this.
I would like to thank you for this feedback though as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
They sent me my trainers with 2 different sizes in the box!
R Kelley
JD Sports
6 years ago
Hi Lee,
Thank you for leaving this review.
I am sorry to hear that you received the incorrect size for one of your shoes.
Looking into this, I can see that our Customer Care Team have already advised on this.
Please be assured that your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
