Hi,
Thank you for your review.
I am sorry to hear that your
that your items were wrongly delivered.
From looking into the order I can see you have contacted our customer care team and had this resolved.
Please be assured your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Many thanks,
Ryan
JD Sports Online Review Team.
Ordered some items online and paid for them immediately.
10 days later I am told that some items are out of stock. 10 days later I am still waiting for the order items, bad still waiting for my...
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R Kelley
JD Sports
6 years ago
Hi Chris,
Thank you for taking the time to leave this review.
I am sorry to hear that about your recent experience you had with this.
Looking into this, I can see that we have already advised on this.
Please be assured that your feedback is appreciated as it helps us to improve.
We hope to hear from you again soon.
Kind regards,
Bekki
JD Sports Online Review Team
Product reviews
Date of purchase: 04/04/2020
0
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TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Service was good except I've ordered wrong shade of blue
Appalling delivery service. Stop using hermes for deliveries. My parcel never arrived (one pair of trainers) and when it was identified that they were lost in transit the trainers were out of stock...
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R Kelley
JD Sports
6 years ago
Hi Michael,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order as expected.
Looking into this, I can see that our Customer Care Team have already dealt with this.
Please note, due to the impact of Covid-19, our phone lines are not currently available but our teams can assist over social media and email 24/7.
I would like to thank you for this feedback as it does help us to improve our service.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Hi Lynne,
Thank you for leaving this review.
I am sorry to hear that your order arrived later than expected.
Please be assured that your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Terrible i placed an order on the 2/4/20 and was due to arrive on the 8th april ive contacted JD via email via customer care bot and social media and they are yet to resolve my problem and send my...
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R Kelley
JD Sports
6 years ago
Hi Nicole,
Thank you for leaving this review.
I am sorry to hear that your order didn't arrive when expected.
Looking into this, I can see that our Customer Care Team did advised on this already.
I would like to thank you for this feedback though as it does help us to improve our service.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Order was taken promptly enough and sale made online, then part of the order cancelled because the items were out of stock, I assume that when ordering the system should reserve the items, very...
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Sonia
JD Sports
6 years ago
Hi there,
Please accept my apologies for the experience you have had whilst shopping with us.
We would like to see you as a returning Customer so please keep checking our website, we are constantly adding new products and promotions which may be of interest to you.
Many Thanks
Sonia
JD Sports Online Review Team
Product reviews
Date of purchase: 04/04/2020
0
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Trusted Customer
6 years ago
Taking into account current circumstances service was good
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
