The box of the shoes were damaged and mishandled. Chatbox is a robot and it will take time to get an answer.
Sonia
JD Sports
6 years ago
Hi there,
Please accept my apologies for the experience you have had whilst shopping with us.
I can see that this has been looked into further.
We would like to see you as a returning Customer so please keep checking our website, we are constantly adding new products and promotions which may be of interest to you.
Many Thanks
Sonia
JD Sports Online Review Team
When you try and cancel your order only 25 minutes after placing it , this shouldn’t be difficult. However when I spoke to the agent on the phone they told me I’m too late and the shoes had been...
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Sonia
JD Sports
6 years ago
Hi there,
Please accept my apologies for the experience you have had whilst shopping with us.
We would like to see you as a returning Customer so please keep checking our website, we are constantly adding new products and promotions which may be of interest to you.
Many Thanks
Sonia
JD Sports Online Review Team
Ordered during vivid 19 for my sons birthday order wasnt dispatched on time which caused stress and panic
Ryan
JD Sports
6 years ago
Hi,
Thank you for your review.
I am sorry to hear that your order was delayed.
From looking into the order I can see you have contacted our customer care team and had this resolved.
Please be assured your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Many thanks,
Ryan
JD Sports Online Review Team.
i wanted a fila hoodie and they cancelled it because they didn’t have my size but it didn’t say that when i ordered the item
Amar
JD Sports
6 years ago
Hi,
Thank you for your online review.
After looking in to this order I can see this was delivered. If you have any further queries please email, quoting ref 10061201 us at customercare@jdsports.co.uk.
Many thanks,AmarJD Sports Online Review Team
Delivery is way too long, 5 days....
When delivered didn’t get a call just an email saying delivered. Next time a call would be better
Amar
JD Sports
6 years ago
Hi,
Thank you for your review.
I am sorry to hear you are not entirely happy with the service provided. However we do not have the facilities to call customers when an order is due to be delivered. We provide you with tracking details to keep you updated.
Our website does state delivery does take up to 5-7 working days.
We hope to see you as a returning customer.
Many thanks,AmarJD Sports Online Review Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
