IM NOT A HAPPY CUSTOMER!!! I Ordered this product as a present for my son's birthday. His birthday has been and gone and I still have not received it. Deliver date said 3 days ago and I haven't even...
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R Kelley
JD Sports
6 years ago
Hi Carl,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order as expected.
As was advised on our website, standard deliveries were on a 7 working day service but some delays could occur at this time.
Due to this having arrived on the 8th working day, however, I have had your delivery charge refunded back to your payment method.
I would like to thank you for this feedback though as it does help us to improve our service.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Date of purchase: 06/04/2020
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TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Didn't take lnog to come
Product reviews
Date of purchase: 06/04/2020
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Trusted Customer
6 years ago
Have not received item yet ?
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order as expected.
Looking into this, I can see that we have already dealt with this and a replacement has been delivered.
Please be assured your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
My item went missing and I’m still waiting for an outcome so not happy at all
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for leaving this review.
I am sorry to hear that you didn't receive your order as expected.
Looking into this, I can see that our Customer Care Team have already dealt with this for you.
I would like to thank you for this feedback though as it does help us to improve our service.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Product reviews
Date of purchase: 06/04/2020
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Trusted Customer
6 years ago
I ordered 2 products from JD a couple of weeks back. I knew that delivery was going to take a while due to current situations and I was more than happy to wait a whole. However it wasn’t until about...
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Amar
JD Sports
6 years ago
Hi,
Thank you for your online review.
I am sorry to hear of your dissatisfaction after an item was cancelled from your order to stock availability issues.Whilst I understand your disappointment I can refer you to our terms and conditions which state that all orders are subject to stock availability, which I am sure you can understand. Every endeavour is made to ensure the stocks can be sourced and your order fulfilled however this is not always possible 100% of the time. You should have been sent an automated email advising that we were unable to send the order due to stock availability and a full refund had been issued. Please accept our sincere apologies for any disappointment caused.If you require any further help please email at customercare@jdsports.co.uk.
Many thanks,AmarJD Sports Online Review Team
I still didn't received my delivery. Ordered on 1st April and today is 13th April.
Exactly disappointed
Amar
JD Sports
6 years ago
Hi Mohammad,
Thank you for your online review.
I am sorry to hear you are not happy due to the time taken to deliver your order. I can advise standard delivery does usually take 5-7 working days however I can see your order slightly delayed due to the current COVID-19 situation.
Sorry for any delays, if you require any further help please email us at customercare@jdsports.co.uk quoting ref 10066143.
Many thanks,AmarJD Sports Online Review Team
Date of purchase: 06/04/2020
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Trusted Customer
6 years ago
very quickly and efficiently, everything as described
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