JD Sports Reviews

Hi Craig, Thank you for taking the time to leave this review. I am sorry to hear about the experience you had with your recent orders. As is advised on our website, cancellations are not possible once an order is placed. We do advise due to this, to ensure all details are correct and items wanted before confirming the order. Looking into this, I can see that our Customer Care Team have already provided assistance with this. If you require anything further though, you can email them at customercare@jdsports.co.uk for help. We do hope to be hearing from you again soon. Kind regards, Bekki JD Sports Online Review Team

Hi Michael, Thank you for leaving this review. I am sorry to hear that you didn't receive the item you were expecting. Looking into this, I can see that our Customer Care Team were advising on this. If you do require further assistance with this, you can email the order details to onlinereviews@jdsports.co.uk with "Feefo - #10075840" as your subject. We do hope to be hearing from you again soon. Kind regards, Bekki JD Sports Online Review Team

Hi Jacqueline, Thank you for leaving this review. I am sorry to hear that you didn't receive your order when expected. As is advised on our website, we do not have any next day delivery services available. All orders are being processed on a standard 7 working day service at this time. Please be assured your feedback though is appreciated as it ultimately helps us to improve. We would love to see you as a returning customer and hope that you do shop with us again in the future. Kind regards, Bekki JD Sports Online Review Team

Hi Tammy, Thank you for leaving this review. I am sorry to hear that you weren't notified that your order was ready to collect. You should have received a notification directly from the carrier to advise it was ready and how to collect. Please be assured that this feedback is appreciated though and has been passed to the relevant teams. We would love to see you as a returning customer and hope that you do shop with us again in the future. Kind regards, Bekki JD Sports Online Review Team

Hi Chloe, Thank you for leaving this review. I am sorry to hear that you didn't receive your order when expected. Although we do aim to deliver within the 7 working days we advise, some delays are possible at this time. Due to this delay, I have had your delivery charge refunded back to your original payment method. I would like to thank you for this feedback as it does help us to improve our service. We would love to see you as a returning customer and hope that you do shop with us again in the future. Kind regards, Bekki JD Sports Online Review Team

Hi there, Thank you for leaving this review. I am sorry to hear about your recent cancellation, we do understand the disappointment. Please note, the goodwill gesture you were offered is not in a form that can be sent to you. This will be manually refunded back to you by our teams once you place a new order and send that across to us. I would like to thank you for this feedback though as it ultimately helps us to improve our service. We would love to see you as a returning customer and hope that you do shop with us again in the future. Kind regards, Bekki JD Sports Online Review Team