Excellent service easy ordering and delivered on time birthday present for daughter
Product reviews
Date of purchase: 07/04/2020
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Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
I don't understand I have to pay twice the return fee for this item I didn't like.... unbelievable .....
R Kelley
JD Sports
6 years ago
Hi Joao,
Thank you for taking the time to leave this review.
I am sorry to hear that you were unhappy with the returns of your recent order.
All details regarding returns can be found on our website through the "Delivery & Returns" link.
Please be assured this feedback is appreciated though as it does help us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Product reviews
Date of purchase: 05/04/2020
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Trusted Customer
6 years ago
Great service and very speedy delivery under the circumstances!
Everything packed well great price what more can I ask for
Date of purchase: 07/04/2020
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Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
I ordered clothes for my son for Easter supposed to have been delivered on or before the 11th April and I still have not received them.
R Kelley
JD Sports
6 years ago
Hi Kimberley,
Thank you for leaving this review.
I am sorry to hear that you didn't receive your order as expected.
Looking into this, I can see that our Customer Care Team have already dealt with this.
I would like to thank you for this feedback as it does help us to improve our service.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Product reviews
Date of purchase: 07/04/2020
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Trusted Customer
6 years ago
Kept informed of process throughout. Delivery firm also kept me informed and delived on day reported. Happy with the whole service.
Fantastic service from their customer service team
Product reviews
Date of purchase: 06/04/2020
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Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
This was perhaps the worst experience I ever had with JD first my order was very late that’s understandable due to the covid19 then half of my order came separate to the other then the other half...
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R Kelley
JD Sports
6 years ago
Hi Piotr,
Thank you for leaving this review.
I am sorry to hear that you were unhappy with your recent experience.
As is advised on our website, some brand items are delivered directly from that brand partner.
Looking into this order, I can see that the available items from both ourselves and Nike have been delivered.
Your delivery charge has also been refunded back to the original payment method.
If you do require anything further, you can email our team at customercare@jdsports.co.uk for help.
We hope to be hearing from you again soon.
Kind regards,
Bekki
JD Sports Online Review Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
