Very late in arriving and one item missing. Still not resolved, still missing Nike Leggings
R Kelley
JD Sports
6 years ago
Hi Stephanie,
Thank you for leaving this review.
I am sorry to hear that you were unhappy with your recent experience.
Looking into this, I can see that this is currently being dealt with by our Customer Care Team.
Please be assured this feedback is appreciated though as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Product reviews
Date of purchase: 08/04/2020
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TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Update there stock availability more often instead of cancelling orders last minute
R Kelley
JD Sports
6 years ago
Hi Conor,
Thank you for taking the time to leave this review.
I am sorry to hear about your recent cancellation, we do understand how disappointing this must have been.
Please be assured that your feedback is appreciated as it ultimately helps us to improve our service.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
an improvement would be to actually receive the items ordered. Didn’t turn up despite still showing as in stock online. Customer service didn’t care.
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear about your recent cancellation, we do understand the disappointment.
Please be assured this feedback has been passed on to the relevant teams.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Never recieved my order, 'lost in transit ' then they no longer has my size, communication is poor. Offered refund
R Kelley
JD Sports
6 years ago
Hi Dayne,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order as expected.
Looking into this, I can see that our Customer Care Team have already dealt with this and issued a refund.
Please be assured that this feedback is appreciated though as it does help us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
bought 2 items and charged twice for delivery bit off a joke really a think.
R Kelley
JD Sports
6 years ago
Hi Peter,
Thank you for taking the time to leave this review.
I am sorry to hear that you were unhappy with your recent experience.
Our delivery charges are done per order and as these items were purchased separately, required separate deliveries.
Please be assured that this feedback is appreciated though as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
I like the way they always update the status of my order which makes me comfortable and worrisome of my order and manage my schedule as well efficiently.
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