Great experience buying from JD although I wish I could say the same about the courier (myhermes). They changed delivery slot twice and told me they couldn't deliver as I wasn't in, I found this...
Disappointed that the order was accepted and the the day before delivery I was refunded for 2 items and 1 was dispatched immediately not giving the option to cancel the whole order. These were...
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R Kelley
JD Sports
6 years ago
Hi Elizabeth,
Thank you for taking the time to leave this review.
I am sorry to hear about the cancellation of your items, we do understand the disappointment.
Please be assured that your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Product reviews
Date of purchase: 08/04/2020
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Trusted Customer
6 years ago
Lovely service as usual and Excellent communication. Always my go to.
Received only half of my order and am unable to contact them which I fully understand die to the current circumstances, but would still like some help in receving the rest of my order if possible...
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R Kelley
JD Sports
6 years ago
Hi Emma,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your full order as expected.
Although our phone lines are currently not active, our teams are happy to help 24/7 over email or social media.
I've looked into this now for you and sent an email with an update.
We hope to hear from you again soon.
Kind regards,
Bekki
JD Sports Online Review Team
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you were unhappy with how this order was received.
Looking into this, I can see that our Customer Care Team have already been advising on this order.
Please be assured that your feedback is appreciated though as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Product reviews
Date of purchase: 08/04/2020
0
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Trusted Customer
6 years ago
Checking the shoe size in box before sending to the customer
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive the size you were expecting with this order.
Looking into this, I can see that our Customer Care Team did advise on this and it has since been returned.
A full refund has already been issued back to your original payment method due to this.
I would like to thank you for this feedback as it ultimately helps us to improve our service.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Product reviews
Date of purchase: 08/04/2020
0
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TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Easy transaction. Super quick delivery
Product reviews
Date of purchase: 08/04/2020
0
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TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Quick response and quick delivery given the current circumstances
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