Shoes too big. I had to pay for the return postage. Really disappointed
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you were unhappy with the return of your order.
All details on returns are available on our website, as well as details of the services we advise.
Looking into this, I can see that your return has been received and a full refund issued.
Please be assured your feedback is appreciated though as it ultimately helps us to improve our service.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Delivery was late waited 11 days for standard delivery. No updates on it until was going out to me
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order when expected.
Although we do aim to deliver within the 7 working days we advise, some delays are possible at this time.
Due to this delay, I have had your delivery charge refunded back to your original payment method.
Please be assured your feedback is appreciated though as it ultimately helps us to improve our service.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Product reviews
Date of purchase: 08/04/2020
0
Share
TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Excellent service and delivery was quicker than expected.
Hi Kate,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order when expected.
Looking into this, I can see that our Customer Care Team have already dealt with this.
Please be assured your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
