Still not received package and tracking has not been updated since Friday 10th
R Kelley
JD Sports
6 years ago
Hi Laura,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order as expected.
Looking into this, I can see that our Customer Care Team were dealing with this and the parcels have now been delivered.
If you require anything further, you can email us at onlinereviews@jdsports.co.uk with "Feefo - #10081346" as your subject.
Please be assured that this feedback is appreciated though as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Date of purchase: 08/04/2020
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Trusted Customer
6 years ago
Delivered quickly and lots of texts to let me know what was happening
Product reviews
Date of purchase: 08/04/2020
0
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Trusted Customer
6 years ago
Not as good as I would have expected as one of my items I ordered 3 weeks ago still haven’t arrived and I haven’t received any update as to when it will come or where it is ..
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order as expected.
If you still require assistance with this, you can email your order details to onlinereviews@jdsports.co.uk with "Feefo - #10080957" as your subject.
We hope to be hearing from you again soon.
Kind regards,
Bekki
JD Sports Online Review Team
Ordered tracksuit for Easter for my son when it arrived the tops and bottoms were 2 different sizes still yet to hear back from JD
R Kelley
JD Sports
6 years ago
Hi Matt,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive the sizing that you were expecting.
I can see that you returned this back to us and a full refund was issued upon receipt.
Please be assured that this has been taken seriously and passed on to the relevant teams.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Product reviews
Date of purchase: 08/04/2020
0
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Trusted Customer
6 years ago
Excellent communication regarding dispatch, delivery etc. Quick delivery
Have tried to send email to customer service but keeps changing to draft before I finish, am too old for this voted 5 last time used this but not this time.
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you were unhappy with your recent experience.
Our Customer Care Team are always happy to help over email or social media.
Looking into this order though, I can see that it was delivered to the selected address.
If you do require anything further, you can email further details to onlinereviews@jdsports.co.uk with "Feefo - #10080389" as your subject.
We do hope to hear from you again soon.
Kind regards,
Bekki
JD Sports Online Review Team
Hi Roger,
Thank you for leaving this review.
I am sorry to hear that you were unhappy with the delivery time of your recent order.
Although we do aim to deliver within the 7 working days we advise, some delays are possible at this time.
I would like to thank you for this feedback though as it does help us to improve our service.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
