Took over 3 weeks to be delivered to me, still waiting for another package that I ordered 6/4/2020, I’ve payed for 5-7 working days delivery and still takes up to two weeks, it does not state that...
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R Kelley
JD Sports
6 years ago
Hi Charlie,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order when expected.
Although we do advise that deliveries should arrive within 7 working days, but this is an estimate as delays are possible.
Due to this delay, I have had your delivery charge refunded back to your original payment method.
I would like to thank you for this feedback though as it does help us to improve our service.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Product reviews
Date of purchase: 08/04/2020
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Trusted Customer
6 years ago
Wrong label on top 11-12 on a 15-16 not good
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for leaving this review.
I am sorry to hear that you received the incorrect size for your order.
Looking into this, I can see that our Customer Care Team are dealing with this.
If you require anything further though, you can email our team at customercare@jdsports.co.uk for help.
We do hope to be hearing from you again soon.
Kind regards,
Bekki
JD Sports Online Review Team
Date of purchase: 08/04/2020
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Trusted Customer
6 years ago
Took a week to tell me 2 items weren’t in stock . This was annoying as was for a present . Would have given less stars but due to Covid can understand things get delayed . Champion joggers we did get...
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R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear about your recent cancellation, we do understand the disappointment this must cause.
Please be assured that your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive the item you were expecting.
Looking into this, I can see that our Customer Care Team did assist with this and provided you with a returns label.
Your return has since been received back to our warehouse and a full refund has been issued.
Please be assured your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
