Not happy at all received wrong item after waiting weeks for it an still haven’t received my other items I ordered 8 days ago
R Kelley
JD Sports
6 years ago
Hi Harvey,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive the item you were expecting.
Looking into this, I can see this was returned and a full refund issued.
If you require any further assistance though, you can email us at onlinereviews@jdsports.co.uk with "Feefo - #10086288" as your subject.
We hope to be hearing from you again soon.
Kind regards,
Bekki
JD Sports Online Review Team
Product reviews
Date of purchase: 09/04/2020
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Trusted Customer
6 years ago
Great delivery time, even though this difficult time.
Product reviews
Date of purchase: 09/04/2020
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TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Lovely items however a slight delay in delivery
Product reviews
Date of purchase: 09/04/2020
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TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
I’ve not even received my order placed it on 30th March and Hermes keeps saying I’m not in I’m in lockdown always in the house, sorry but I have tried to email phone etc and there’s no way of the...
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R Kelley
JD Sports
6 years ago
Hi Carla,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order as expected.
Looking into this, I can see that our Customer Care Team are dealing with this.
If you require anything further, you can email them at customercare@jdsports.co.uk for help.
Please be assured your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Put a notice on your website to let people know that you cannot get their orders to them in a timely manner due to Covid. My order took weeks had I known you weee having probs meeting demand i would...
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R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that your order arrived later than it was expected.
Although we do aim to deliver within the 7 working days we advise, this is not a guarantee as some delays are possible at this time.
Due to this delay, I have had your delivery charge refunded back to your original payment method.
Please be assured your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Product reviews
Date of purchase: 09/04/2020
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Trusted Customer
6 years ago
Great service
Date of purchase: 09/04/2020
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Trusted Customer
6 years ago
Waited more than stated days for delivery
Date of purchase: 09/04/2020
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TC
Trusted Customer
6 years ago
What Trusted Customer said about JD Sports:
Service as expected, very good
Thank you very much
Date of purchase: 09/04/2020
0
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Trusted Customer
6 years ago
My parcel has gone missing and I am unable to get any assistance
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order as expected.
Looking into this, I can see that we have already dealt with this and issued a full refund.
Please be assured your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
