I was sent the wrong item, the item I ordered was for my sons Birthday which made the experience doubly disappointing. To return the item cost me £2.50 which is also a poor experience
R Kelley
JD Sports
6 years ago
Hi Andrew,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive the item you were expecting.
Looking into this I can see that your return has been received and a full refund issued back to your account.
If you require anything further though, you can email us at onlinereviews@jdsports.co.uk with "Feefo - #10087372" as your subject.
We hope to hear from you again soon.
Kind regards,
Bekki
JD Sports Online Review Team
Hi Patrick,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order as expected.
Looking into this, I can see that our Customer Care Team have already dealt with this.
Please be assured that your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Received completely the wrong item. A women’s hoodie in a different colour and worth a fraction of the price. Clearly a picking error on JD’s part.
The package I received contained the...
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R Kelley
JD Sports
6 years ago
Hi John,
Thank you for taking the time to leave this review.
I am sorry to hear about the experience you had with this order.
Due to the impact of Covid-19, our phones lines are currently not active but our team are happy to assist over email and social media 24/7.
I can see that your return has since been received back into our warehouse and a refund has been issued to your original payment method.
As is advised on our website, we do not offer exchanges through our warehouse at this time which is why this has been issued.
I do want to thank you for this feedback and assure you it has been taken seriously.
If you still require assistance though, as I can see we've previously advised, you can email us at onlinereviews@jdsports.co.uk with reference #9656648 as your subject.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Wrong item sent have sent back the.Plese put I n the right order
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order as expected.
Looking into this, I can see that your return was received and refunded back to your payment method.
As advised on our website, we are not able to process exchanges through our warehouse.
Please be assured your feedback is appreciated as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Responded very fast and politely even when I was forgetting about what was going on in the world am being inpatient.
Product reviews
Date of purchase: 09/04/2020
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Trusted Customer
6 years ago
Excellent service
Product reviews
Date of purchase: 04/04/2020
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Trusted Customer
6 years ago
I’m unhappy as during this time it is not possible to take back to the store so I am expected to pay to use Royal Mail or collect store which is disappointing as not my fault the stores are closed...
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R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you were unhappy with your recent returns.
Looking into this, I can see that our Customer Care Team have already advised on this.
All details on our returns are available on our website through the "Delivery & Returns" link.
Please be assured your feedback is appreciated though as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Took 15 days for my order to be delivered but very satisfied with the product
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order when it was expected.
Although we do aim to deliver within the 7 working days we advise, some delays are possible at this time.
I would like to thank you for this feedback as it does help us to improve our service.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
Product reviews
Date of purchase: 09/04/2020
0
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Trusted Customer
6 years ago
I still haven’t received my order, & have had no useful help in trying to get it unfortunately
R Kelley
JD Sports
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you didn't receive your order as expected.
Looking into this, I can see that our Customer Care Team are dealing with this.
Please be assured that your feedback is appreciated though as it ultimately helps us to improve.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
JD Sports Online Review Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
