We have bought goods from JB Furniture before and on each occasion have found them to be an excellent company to deal with. They price matched our goods and were efficient and reliable in all our...
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Diane
JB Furniture
2 years ago
Hi J,
Thanks for your 5 star rated feedback and your continued support of JB. We're delighted you're happy with your new Tuscan mini corner set along with the overall excellent service you received from both our sales and delivery teams. Enjoy your new furniture and we look forward to welcoming you back into store in the future.
Product reviews
Date of purchase: 29/06/2024
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Jillian Sherburn
Feefo Verified
Wakefield
2 years ago
What Jillian Sherburn said about JB Furniture:
Service were good
Diane
JB Furniture
2 years ago
Hi Jilliian,
Thanks for your 5 star rated feedback. We're thrilled to hear you're happy with your new Portofino corner set with firepit table which looks fab in your garden. We hope you enjoy your new garden furniture for many years to come.
Diane at the Newcastle Branch was amazing throughout the process, which included 3-4 visits over a few weeks while we calculated measurements, style and practicalities. Always at the end of the phone...
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Diane
JB Furniture
2 years ago
Hi E,
Thanks for your 5 star rated feeback. We're really pleased to hear you're happy with your new Portofino corner with firepit table which looks stunning in your garden. Our sales staff are always on hand and happy to answer questions and offer advice when needed. We hope you enjoy your new garden furniture for many years to come.
JB Furniture have been great to deal with from first looking around the showroom to dealing with queries over the phone. Had a missing part and staff at JB got it sorted with no fuss. Lovely delivery...
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Diane
JB Furniture
2 years ago
Hi Louise,
Thanks for your 5 star rated feedback. We're delighted to hear you're happy with your new Mauritius mini corner set and any problems you had have been sorted quickly for you.. We'll pass on your kind message to our delivery team leader. We hope you enjoy your new garden furniture for many years to come.
Hi Gill,
Thank you so much for your positive feedback. We're really pleased to hear you received excellent service when you visited our store recently. We hope you enjoy your new Tetbury sofa set for many years to come.
Delivered as stated, good communication with office.
Diane
JB Furniture
2 years ago
Hi Roger,
Thanks for taking the time to write a review. We're pleased to hear you're happy with your new glow parasol, delighted the sun is now shining so you'll have a chance to use it. Enjoy.
Hi A,
Thanks for taking the time to write a review. The vast majority of JB furniture reviews are rated 5 star so obviously we are very disappointed with your 1 star rating. We take all feedback seriously and always investigate fully. You kindly placed an order with us on 16th April 2024 and were quoted approximately 4 weeks delivery. When your order was chased with the manufacturer we were advised the container carrying your goods had suffered a delay. Delays with goods being shipped around the world is a problem suffered by companies on a daily basis and is beyond the control of JB. Our supplier took the time to ring you and explained the situation. You were contacted on 13th June the day before you received our feedback request, you were offered a delivery date which you declined and stipulated a specific delivery date which our suppliers are aware of.
Once again thanks for your feedback and we do hope you will be very happy with your new Madrid furniture when you take delivery.
Trusted Customer
2 years ago
Thank you for your response. I think for clarity we should be clear on a few of your points;
1. After waiting over 4 weeks and hearing nothing from yourselves, WE chased you.
2. As we were still unsatisfied with your response WE chased Dessers
3. It was Dessers who informed us about the shipping issue which we then relayed back to you, you told us you were not aware of this.
4. On 13 June I received a text that a delivery would be made in 20 mins time ! At NO TIME have I been offered a delivery date. If I had I would have explained that I would be 4000 miles away on holiday that day !
5. We have now asked for a new date. We have been promised on several occasions by yourselves and Dessers that the delivery company will call me, this has still not happened.
I hope this clarifies a few of your points and that eventually I will see the goods that I have ordered and paid in full from you in good faith.
Finally, sending out a customer feedback request before I have even received my goods seems somewhat unprofessional and maybe highlights the lack of communication internally which you appear to have.
Trusted Customer
2 years ago
Thank you for your response. I think for clarity we should be clear on a few of your points;
1. After waiting over 4 weeks and hearing nothing from yourselves, WE chased you.
2. As we were still unsatisfied with your response WE chased Dessers
3. It was Dessers who informed us about the shipping issue which we then relayed back to you, you told us you were not aware of this.
4. On 13 June I received a text that a delivery would be made in 20 mins time ! At NO TIME have I been offered a delivery date. If I had I would have explained that I would be 4000 miles away on holiday that day !
5. We have now asked for a new date. We have been promised on several occasions by yourselves and Dessers that the delivery company will call me, this has still not happened.
I hope this clarifies a few of your points and that eventually I will see the goods that I have ordered and paid in full from you in good faith.
Finally, sending out a customer feedback request before I have even received my goods seems somewhat unprofessional and maybe highlights the lack of communication internally which you appear to have.
Trusted Customer
2 years ago
Thank you for your response. I think for clarity we should be clear on a few of your points;
1. After waiting over 4 weeks and hearing nothing from yourselves, WE chased you.
2. As we were still unsatisfied with your response WE chased Dessers
3. It was Dessers who informed us about the shipping issue which we then relayed back to you, you told us you were not aware of this.
4. On 13 June I received a text that a delivery would be made in 20 mins time ! At NO TIME have I been offered a delivery date. If I had I would have explained that I would be 4000 miles away on holiday that day !
5. We have now asked for a new date. We have been promised on several occasions by yourselves and Dessers that the delivery company will call me, this has still not happened.
I hope this clarifies a few of your points and that eventually I will see the goods that I have ordered and paid in full from you in good faith.
Finally, sending out a customer feedback request before I have even received my goods seems somewhat unprofessional and maybe highlights the lack of communication internally which you appear to have.
Trusted Customer
2 years ago
Thank you for your response. I think for clarity we should be clear on a few of your points;
1. After waiting over 4 weeks and hearing nothing from yourselves, WE chased you.
2. As we were still unsatisfied with your response WE chased Dessers
3. It was Dessers who informed us about the shipping issue which we then relayed back to you, you told us you were not aware of this.
4. On 13 June I received a text that a delivery would be made in 20 mins time ! At NO TIME have I been offered a delivery date. If I had I would have explained that I would be 4000 miles away on holiday that day !
5. We have now asked for a new date. We have been promised on several occasions by yourselves and Dessers that the delivery company will call me, this has still not happened.
I hope this clarifies a few of your points and that eventually I will see the goods that I have ordered and paid in full from you in good faith.
Finally, sending out a customer feedback request before I have even received my goods seems somewhat unprofessional and maybe highlights the lack of communication internally which you appear to have.
Trusted Customer
2 years ago
Thank you for your response. I think for clarity we should be clear on a few of your points;
1. After waiting over 4 weeks and hearing nothing from yourselves, WE chased you.
2. As we were still unsatisfied with your response WE chased Dessers
3. It was Dessers who informed us about the shipping issue which we then relayed back to you, you told us you were not aware of this.
4. On 13 June I received a text that a delivery would be made in 20 mins time ! At NO TIME have I been offered a delivery date. If I had I would have explained that I would be 4000 miles away on holiday that day !
5. We have now asked for a new date. We have been promised on several occasions by yourselves and Dessers that the delivery company will call me, this has still not happened.
I hope this clarifies a few of your points and that eventually I will see the goods that I have ordered and paid in full from you in good faith.
Finally, sending out a customer feedback request before I have even received my goods seems somewhat unprofessional and maybe highlights the lack of communication internally which you appear to have.
Diane
JB Furniture
2 years ago
Hi A,
Thanks for your reply and the further information you have provided. I will speak to our suppliers again.
Product reviews
Date of purchase: 14/06/2024
0
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Nicholas Day
Feefo Verified
Elland
2 years ago
What Nicholas Day said about JB Furniture:
Good
Diane
JB Furniture
2 years ago
Hi Nicholas,
Thanks for your 5 star rated feedback. We're really pleased to hear you're happy with your new Chester 3 seat sofa and chair which we hope you enjoy for many years to come.
Great help in the shop helping us choose what was right for us. Delivered when arranged & white glove delivery service was top notch. Really happy with the quality & look of the furniture.
Diane
JB Furniture
2 years ago
Hi L,
Thank you so much for taking the time to write a 5 star rated review. We're delighted to hear you're happy with your new Monterey dining set along with the great service you received both in store and from our delivery team. We hope you enjoy your new garden furniture for many years to come.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
