The gilet I bought was terrible quality, it fluffed up the first time I had it on. Far too expensive for the flimsy product.
Fay
James Alexander Clothing
4 years ago
We are sorry to hear you are disappointed with your recent purchase of the Alpaca Moss Stitch Gilet. This product is knitted using an open style knit, giving it a light and lofty feel. I am sorry you feel it is flimsy, but I can assure you it will be wonderfully warm and comfortable, thanks to the fullness of the knitting style. A certain amount of fluffing is normal for a pure natural fibre such as alpaca, this is simply the loose fibres coming free when first worn. This is only temporary and easily removed with the fingertips. Once removed, a gentle handwash will prevent the fluffing from re-occurring. If you require any further assistance from us, please do not hesitate to contact our customer service team on 01908 523150 and we will be more than happy to assist you.Kind regardsJames Alexander Team
Product reviews
Fay
James Alexander Clothing
4 years ago
We are sorry to hear you are disappointed with your recent purchase of the Alpaca Moss Stitch Gilet. This product is knitted using an open style knit, giving it a light and lofty feel. I am sorry you feel it is flimsy, but I can assure you it will be wonderfully warm and comfortable, thanks to the fullness of the knitting style. A certain amount of fluffing is normal for a pure natural fibre such as alpaca, this is simply the loose fibres coming free when first worn. This is only temporary and easily removed with the fingertips. Once removed, a gentle handwash will prevent the fluffing from re-occurring.
If you require any further assistance from us, please do not hesitate to contact our customer service team on 01908 523150 and we will be more than happy to assist you.
Kind regards
James Alexander Team
Date of purchase: 30/10/2021
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Mrs Apps
Feefo Verified
4 years ago
What Mrs Apps said about James Alexander Clothing:
A beautiful wrapped arrived safe
Date of purchase: 30/10/2021
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MJ
Mr Jones
Feefo Verified
4 years ago
What Mr Jones said about James Alexander Clothing:
Dealt with my order promptly and efficiently.
Product reviews
Date of purchase: 25/09/2021
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Trusted Customer
Feefo Verified
4 years ago
Lovely shoe but on the narrow side had to return them
Bringing you the world's finest fibres.
Our collection of luxury knitwear and accessories are all crafted from the world's most exquisite natural fibres. All of our knitwear is designed in-house and we take the utmost care and pride in hand-selecting accessories from carefully selected suppliers to bring you garments that not only feel luxurious but will last a lifetime.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Bringing you the world's finest fibres.
Our collection of luxury knitwear and accessories are all crafted from the world's most exquisite natural fibres. All of our knitwear is designed in-house and we take the utmost care and pride in hand-selecting accessories from carefully selected suppliers to bring you garments that not only feel luxurious but will last a lifetime.