Although the goods were supplied in a timely fashion and a refund was issued promptly upon return, the fact that a printed sales catalogue contained such an egregious error as calling pvc gloves...
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Chloe
James Alexander Clothing
3 years ago
Dear Valued Customer,
We are sorry to hear you were disappointed with the leather gloves you received from us. We would never intentionally mislead a customer as we agree, as well as being morally and legally wrong, it would be damaging to us as a business. Our supplier sold the goods to us as leather, and we have had confirmation from them that this is the case.
We are more than happy to refund your postage (which has been actioned). As a small family company, it does not sit comfortably with us that someone thinks we have been deliberately misleading so please accept our apologies for any inconvenience caused.
Kind Regards
Customer Services
Trusted Customer
3 years ago
Thank you for taking the time to respond and for your assurance of the refund of my return postage, which I look forward to receiving.
I take your word for the assurances you have received from your supplier but would respectfully suggest that your supplier is at fault here, if you take a sample pair of the gloves in question to any source of qualified opinion (maybe you could ask Hampshire Trading Standards office to recommend a lab, or find a sympatheic science teacher who will use it as a class project) or just cut into a glove and look at the composition of the outer material, particularly its backing, and apply your nose to the vapours which emanate from it, you'll realise that this is not genuine leather at all, your supplier's assurance notwithstanding. I would hope that you would want to protect your own business and would take action against the dishonest supplier, not just offer an unexamined extension of their patently untrue claim.
Product reviews
Date of purchase: 09/01/2023
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Mrs Hyde
Feefo Verified
Ditchling
3 years ago
What Mrs Hyde said about James Alexander Clothing:
Bringing you the world's finest fibres.
Our collection of luxury knitwear and accessories are all crafted from the world's most exquisite natural fibres. All of our knitwear is designed in-house and we take the utmost care and pride in hand-selecting accessories from carefully selected suppliers to bring you garments that not only feel luxurious but will last a lifetime.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Bringing you the world's finest fibres.
Our collection of luxury knitwear and accessories are all crafted from the world's most exquisite natural fibres. All of our knitwear is designed in-house and we take the utmost care and pride in hand-selecting accessories from carefully selected suppliers to bring you garments that not only feel luxurious but will last a lifetime.