I spoke with multiple representatives and received inconsistent and often incorrect information regarding fees and rebooking policies. One agent spent hours on the phone without resolving the issue,...
Read more
Customer Service
itravel2000.com
8 months ago
Thank you for providing feedback on your reservation. We are sorry to hear you encountered any upset. Please note, when making a booking online you must agree to the Terms & Conditions prior to confirming the reservation. Our Terms & Conditions provide the fee guideline for any change, cancellation, or correction made to a booking. Employee performance is something which we feel intensely strong about and apologize if the service fell below our usual excellent standards. Our records show a supervisor has contacted you regarding your concerns. Please feel confident, we do value your business and assure you of our very best intentions at all times. For any assistance with your reservation please contact our office at 1-866-969-3325
0
Share
BD
Barbara Dhugga
Feefo Verified
CAN
8 months ago
What Barbara Dhugga said about itravel2000.com:
Excellent knowledge and great follow up skills are shown by Vikas Malhotra
0
Share
Trusted Customer
Feefo Verified
8 months ago
Great experience
Trisha was awesome, explained everything in detail. Returned phone calls in a timely manner. She was very pleasant to deal with.
0
Share
Trusted Customer
Feefo Verified
8 months ago
Agent was thorough and booking was quick.
0
Share
Trusted Customer
Feefo Verified
8 months ago
Great service
Sylvia was fast and made booking a trip very easy.. We have booked many times with itravel2000 and will continue to use them.
0
Share
MC
MR JOSEPH CHEN
Feefo Verified
CAN
8 months ago
What MR JOSEPH CHEN said about itravel2000.com:
fast and easy booking
0
Share
Trusted Customer
Feefo Verified
8 months ago
Good website
Gave more options for payment
0
Share
Trusted Customer
Feefo Verified
8 months ago
Always good service.
I have used your service a few times and have always had a good experience. I would recommend it to anyone who prefers an easy online or phone call travel service.
0
Share
Trusted Customer
Feefo Verified
8 months ago
Excellent service!
I was having some trouble trying to book online so I called and spoke with Ella. She gave us excellent service, she also gave me her extension number in case I needed some more information.
Founded in 1994, itravel2000.com is one of Canada’s largest independent travel companies and the nation’s trusted source in travel. With a mandate to offer clients best-in-class customer service, itravel2000.com provides Canadians with exceptional value complemented by the broadest range of travel options, including flights, hotels, vacation packages, cruises..
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Founded in 1994, itravel2000.com is one of Canada’s largest independent travel companies and the nation’s trusted source in travel. With a mandate to offer clients best-in-class customer service, itravel2000.com provides Canadians with exceptional value complemented by the broadest range of travel options, including flights, hotels, vacation packages, cruises..