Dear Customer,
Please accept my sincere apology for what you experienced, and thank you for your review.
Please put in mind that we are an online tours agency where we offer the best prices from the best UAE tour operators, attractions and activity suppliers in a very fast, convenient, and secure way. We only deal with top quality suppliers and attractions, and At The Top Burj Khalifa is one of the best attractions in the whole UAE. They are known for their quality products and professional staff.
I'm really sad to hear and surprised at the same time to know that some of At the Top staff might have badly treated you and talked to you in a wrong manner. This is totally not acceptable for us and we will take all necessary actions to remedy this incident and ensure that it never happens again.
I will contact you directly via your email to know more about this incident, solve this problem, and ensure that we draw a smile again on your face.
Regards
Khalid
Customer Satisfaction Manager
