How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ItaliaRail.com Reviews

http://www.italiarail.com

EXCEPTIONAL

Service

4.7

5,223

973

131

109

6,484

ratings over the past year

107,883 out of 107,881 reviews

Esther Lee

Feefo Verified

USA

14 days ago

What Esther Lee said about ItaliaRail.com:

Easy to use website. Fast response to customer email.

Frank T

Feefo Verified

CAN

14 days ago

What Frank T said about ItaliaRail.com:

Easy Well Organized Ecperience

Easy well laid out platform Finding trains super easy and payment process flawless

Andrea C

Feefo Verified

CAN

14 days ago

What Andrea C said about ItaliaRail.com:

Easy to book train in italy

Very easy and simple to use

Trusted Customer

Feefo Verified

14 days ago

Easy to use

Tony Buono

Feefo Verified

USA

14 days ago

Ian Davidson

Feefo Verified

USA

14 days ago

Joanna Cribbin

Feefo Verified

IRL

14 days ago

What Joanna Cribbin said about ItaliaRail.com:

Easy and quick .

It was very easy and quick. Very well played out . I had no problems.

Lee

Feefo Verified

USA

14 days ago

What Lee said about ItaliaRail.com:

Wonderful customer service!!

Booking online was easy. I had to make a change to our trip and I was nervous about calling from the US with the time difference, and if someone could speak English. I was directed to send an email...

suzette sells

Feefo Verified

15 days ago

Trusted Customer

Feefo Verified

15 days ago

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

About ItaliaRail.com

An industry pioneer in international rail travel, ItaliaRail is a leading global seller of train tickets in Italy, connecting travelers to points of interest across the country, and Europe. Through partner Trenitalia, Italy’s national railway, we offer over 80,000 high-speed and regional train routes and access to some 2,800 destinations, with real-time reservation connectivity; best fare optimization; 24/7 customer service; e-ticket and mobile booking. Our global customer base spans 120 countries.