Det er første gang, at vi har booket vores feriehus igennem Italian Breaks, og det var en meget tilfredsstillende oplevelse. Vi fik god hjælp til at finde et feriehus, selv om vi var lidt sent ude....
Nice people, welcoming. Not sure if the apartment matched the pictures I was sent! One big criticism. They chose to empty and clean the pool on the last day of our holiday when we wanted a day by the...
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Cristina
Italian Breaks
9 years ago
Many thanks for your feedback, we're very sorry for the inconvenience of the pool being closed and the water having been changed on your final day. It was an unavoidable emergency the owner tells us as there was a problem with the water meaning for safety reasons they had to change it immediately before anyone could use it again. Costly for them also and unfortunately a one off, very unfortunate timing.
I have checked you were staying in the Medusa apartment you booked, so apologies if there was confusion there. There are only 4 apartments in total, all very different and one is occupied by the owners and another is a completely separate annex. It's not a big residence with many flats of the same size so there isn't anywhere else you could have been placed.
I have had them re check our photos which they say are accurate since we visited the property and we haven't had any complaints so far so many thanks for bringing this to our attention.
On the price I'm afraid they are set in Italy and are in line with other properties, we would love to bring prices down as it makes it easier for us to sell them but owners set prices at a level they can easily fill them at. The demand is there unfortunately.
The response from the Italian breaks staff was excellent, responsive and efficient. I do think that they may need to fine tune the information about villas and services as there were one or two...
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Cristina
Italian Breaks
9 years ago
Many thanks for your valuable feedback.
We are truly sorry for any inconvenience caused by the presence of the dog and in fact did ensure he was removed. Although it is mentioned in the description that the house comes wit ha dog, which for future clients this will remain so (he is quiet during the day) we are getting a more permanent location offsite during the night.
Similarly we're sorry to hear only now about the presence of the caretakers during the day, very frustrating for us and local contact who have discussed with the owner that any maintenance work around the client area should take place first thing in the morning only. We are working now with the owner to rectify the above points as well as everything else you mentioned with regard to facilities available in the house.
Thanks again and we're so sorry for any inconvenience caused.
Dario very helpful and efficient
But property itself poor. See below.
Have booked several properties through Owners Direct before which have been excellent. Would recommend you take this one...
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Cristina
Italian Breaks
9 years ago
Many thanks for your feedback it is very much appreciated to help us improve our service.
I wanted to address the points raised if that’s ok – With regard to the sun loungers, we normally do not crowd the pool area with 9 sunbeds just to allow more space, also you were only two people so we did not provide the extra sun beds. That said of course when the house is full all beds are provided.
On the oven, I understand our local contact Dario arranged for someone to go and look at the oven for you but it turned out it was working but rather it was proving difficult to operate. Dario will be sure to show guests going forward how to use the oven from the start. In addition I’m sorry you felt the kitchen was insufficient, Dario is at guests disposal to provide any extras or have anything changed or fixed immediately. Until now the issue had not been raised, so I’m very grateful for this note as the kitchen is now being checked over and the owner will replace, fix and add any utensils that are required.
I am sorry you were disturbed by the sound of the train, at the time of the description the service had been suspended (it is running between Siracusa and Fontane Bianche a quiet beach location) we will amend this now. It is a short train that passes infrequently during the day lasting around3 - 5 seconds. The villa has been rented solidly since 24th May this year and nobody has mentioned anything about the train to us or Dario so we are very sorry for any inconvenience caused.
Lastly with regard to the Wifi, I’m afraid we do not mention there is Wifi in the villa as there is not. I thank you once again for this valuable feedback so we can improve the property.
Date of purchase: 01/06/2016
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Desmond
Feefo Verified
Somerset, England
9 years ago
What Desmond said about Italian Breaks:
The office was very good when organising taxi from the airport.
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Cristina
Italian Breaks
9 years ago
Many thanks for your feedback, it is extremely valuable to us. We have now changed the description which previously noted the house as suitable without a car.
Sincere apologies for the pool, it hasn't been mentioned to us so far with the villa having been fully booked all summer and with a telephone call we would have sorted the problem (it's for emergencies like these we do leave contact numbers for us and ask clients to contact us directly should there be any issues with the property) so I'm sorry we weren't able to intervene here.
Upon receiving your review I have contacted the owner with regard to the arrival charge, we would be happy to refund you the €20 if you arrived by 8pm and I will email you now on this. She did mention they offered you a breakfast and a dinner as well as some other gestures in the house, so we do hope overall it was a pleasant stay.
I thank you once again for your feedback as it really helps us improve for future customers.
Service was excellent. We arrived a couple of hours early and the owner was very accommodating and had no problem with letting us in. The housekeeper was also very friendly and helpful, her English...
Booking was easy, plenty of information given. The apartment was reasonable priced given the size and amenities. The pool had fabulous views and was well-maintained. Beautiful views also from the...
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