*Personal details removed by Feefo* Everything about the stay was perfect and we look forward to returning again. There was plenty of room for the 13 of us. We enjoyed two outstanding and memorable...
It would have been 5 starts but we encountered a few problems along the way. I have to say Giulia was superb and all the issues she managed to resolve.
Thank you for your feedback. We had a chat with the owner and our local contact and I would like to address the issues you have raised:
Our local contact, together with the owner, will visit the house at the end of this season to have a re-check of the electrics, sockets, etc. and make sure it is all safe to use and in order for next season.
The owner has asked us to apologise about the bed linen. They are normally changed after 7 days but in all honesty, the he forgot. We ask clients to notify us of any requests/issues they have while staying at the villa so we can sort them out quickly. I can assure you that this has not happened before and I can only apologise and make sure it will not happen again.
I have been told that you did not have good weather whilst staying in Sorrento and there were a few storms. This is why the pool has filled with debris and leaves, more than usual and could not be kept to the cleaning standards we usually have.
Please note that Casa Irene does not have a washing machine and we have never advertised it with one. There is a laundry service at extra cost and I believe that Alessandro has helped in this regard? I do agree that the apartment should have a washing machine and we will stress this to the owner.
Regarding the Internet, unfortunately, again, because of the storms they had in the area, the antenna broke and it was replaced with a new one as soon as possible.
I would like to thank you again for your feedback as it is important to us to improve the quality of the house and we do our utmost to rectify any issues.
The villa is absolutely beautiful and overall we had a great stay and I would have rated this much higher.
Unfortunately the holiday did not get off to a good start. I had arranged in advance for...
The booking process was fine, perhaps a little slow to respond to queries , but OK
Product reviews
Cristina
Italian Breaks
9 years ago
Dear Mr Barnes, Thank you for your feedback. I have informed the key holder and property manager of all the issues you have raised here and have been told that they will be solved at the end of this season; the toilet will be changed, the loose cold tap in the shower was not noticed at her first inspection but she will revisit the house again to have a better look, new towels will be bought for the house and kitchen will be restocked. Some of the points you have mentioned would have been fixed immediately if we were made aware of them at the time of your stay and I would like to thank you again for pointing them out to us after your arrival. I am glad you had a good holiday though and maybe we can hear from you again for your next visit to Italy.
The service leveles from Italian Breaks was very good. I have rated it good rather than excellent as the original villa I booked was then cancelled as it was double booked. I had a limited choice of...
We booked our apartment in Sicily through Italian Breaks and they were very nice to deal with - friendly, and helpful. We booked Casa Santo in Ortigia, Siracusa, which was lovely. I would re3commend...
Useful to be able to live chat when booking online.
Always fast responses to questions.
Would have been useful to receive an email or text when the balance was due.
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