Hi Marco,
Thank you for your review.
We’re glad you’ve been receiving support from Odi. We understand that sometimes communication styles can take a little getting used to, and we appreciate your patience. If you ever need further clarification, please don’t hesitate to ask, our team is happy to assist in any way we can.
Regarding Zoom, our current support system is designed for efficiency and accessibility. While we appreciate your suggestion, phone support allows us to assist students quickly without additional technical barriers. That said, we’re always looking at ways to improve, and we’ll keep your feedback in mind.
Let us know if there’s anything else we can do to support you!
IT Career Switch