isango! Reviews

I trust this message finds you well. We would like to sincerely apologise and regret for the inconvenience caused to you. Unfortunately as mentioned on our website it is advisable to re-confirm the tour departure details 48 hours prior to the start of the tour as this tour has a minimum passenger requirement of 8 people, if this is not met the tour would either be rescheduled for another date or cancelled with a full refund. We understand it isn't the best situation to be in but it does not remain feasible for our local partner to run the tour in such cases. We do apologise for the inconvenience caused and hope you understand our situation in this. We have processed your full refund and this should reflect in your account within 3-5 working days depending on your bank. I once again would like to apologise for the inconvenience caused and trust you would provide us with an opportunity to be of service to you in future. Regards Isango! Customer Support

I trust this message finds you well. We have reversed the refund as per your request but since the refund is an automated process we will not be able to refund in any other card except for the one used to make the transaction. If you do not want refund on the card we can offer you a gift voucher code for the same amount. Our gift vouchers are valid for one year duration and you can use it to book any tour on our website. We have more than 5000 tours in 60 different countries. We have emailed the same to you from support@isango.com and would request you to please respond to that email at the earliest so that we may generate the gift voucher for you. Look forward to your reply. Regards Isango! Customer Support

Greetings of the day! We would firstly like to thank you for choosing us for your recent trip to Paris, France. We would also like to thank you for providing us with your feedback on Moulin Rouge Show you had booked with us. We are glad to hear that you enjoyed the show and the dinner too. We sincerely apologize for the inconvenience caused to you. Knowing that you are not completely satisfied with our service is a great disappointment for all of us and understand that your comments and dissatisfaction can be a powerful source of information to help us improve our services. We understand that the staff at Moulin Rouge were not as courteous and respectful as they should have been considering how popular Moulin Rouge is. We have forwarded your review to our team in Paris and can confirm that we would be making a thorough investigations into the concerns raised by you so that we can remedy problems like these to keep our standards of service above par. We once again sincerely apologize for the hardship you faced and would try our level best to prevent anything like this to happen again in the future, so that we can retain you as our customer and also trust you would provide us with an another opportunity to be of better service to you. In case of any further assistance please feel free to contact us. UK - 0203 355 1240 USA -1-866 663 7017 Canada - 1-866 682 9791 Australia - 1-800 008 739 Germany - 089 666 79 194 International - +44 203 355 1240 For online support: support@isango.com Regards Isango! Customer Support