Terrible customer service - took days and at least two follow ups to get any reply in relation to swapping a size. The return postage cost me about 60% of the cost, only to not hear anything for a...
Read more
Larissa
Invisibra
7 years ago
We apologise that you're disappointed with your experience. For returns from overseas, we always advise customers to mark the parcel as returned goods so that they do not incur any charges and avoid delays in customs. It is the customer's responsibility to return the items back to us when you purchase overseas. There is no way we can track the items on your behalf as we do not have any tracking information when you are responsible for sending the items back to us. The charges are being levied by customs, not us. We cannot be responsible for paying customs charges due to an oversight to mark the parcel "returned goods".
Love this company, good service and items well packaged, fantastic product really works well. My wife loves them and we've just ordered one for a daughter to go with her prom dress.
Fantastic! Did the job, stayed on and gave me nice shape. Washed as instructed it’s now in the box knowing a backless dress is no longer an issue. Worth every penny! **
Product reviews
Date of purchase: 08/10/2018
0
Share
Trusted Customer
Feefo Verified
7 years ago
Excellent service. Items were delivered when expected. My bra didn't fit so I had to email the company to explain and ask for a returns label, they immediately responded and I got an exchange within...
Love these bras, super sticky and look pretty too! I've worn mine to 4 weddings and still working, just gave it a little wash to refresh it and the stick comes back!
Date of purchase: 20/10/2018
0
Share
Trusted Customer
Feefo Verified
7 years ago
Fits a tad smaller than what you would normally wear. Very comfortable to wear though. Mine arrived with the small clip broken, so could not secure it
Larissa
Invisibra
7 years ago
We're so sorry to hear that your item was faulty! We'll be in touch to advise you!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
