As I just previously said we have had no service. We found it fairly easy to purchase the insurance, they answered the call quickly and were helpfull, since then ,nothing.
Product reviews
I have been trying to download my insurance documents and have had no luck with there website. Trying to phone them on many occations has been a complete waste of time.
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Trusted Customer
5 months ago
Date of purchase: 20/12/2023
Customer Service have periodically informed me of my claim's progress.
Product reviews
Didn't honour the terms of the policy.
Purchased as Cruise Travel Insurance, then when we claimed for Cabin Confinement, which is covered under the terms of the Silver Policy, they have now brought it
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Karlee
Victoria
5 months ago
Date of purchase: 28/11/2023
What Karlee said about InsureandGo Aus:
Very poor. Not helpful at all. Stonewalling I believe to get me to give up & not go ahead with the claim.
Product reviews
Had our flights cancelled 1hour before departure. We had to re book flights, accommodation , transfers & stay at the airport overnight to be back by 330 am the next day. I called insure & go prior to
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Juergen Ebsen
Urunga NSW
5 months ago
Date of purchase: 04/04/2024
What Juergen Ebsen said about InsureandGo Aus:
all good
Product reviews
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Mark Smith
Australia
5 months ago
Date of purchase: 30/03/2024
What Mark Smith said about InsureandGo Aus:
I have had very little direct experience with the service aspect. On 2 past trips, the service has been good, prompt, and guided me well.
Product reviews
Overall the product is good. My personal challenge is finding coverage for pre-existing conditions which is offered under this policy at competitive rates. But even without that need, I would still se
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Trusted Customer
5 months ago
Date of purchase: 03/04/2024
Competitive pricing .
Product reviews
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Trusted Customer
5 months ago
Date of purchase: 01/04/2024
I can’t find the return email
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Trusted Customer
5 months ago
Date of purchase: 05/04/2024
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Trusted Customer
5 months ago
Date of purchase: 04/04/2024
Great service spoke to a guy and was extremely helpful
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Trusted Customer
5 months ago
Date of purchase: 04/04/2024
Haven't had any dealings after the long drawn out purchase phase.
Product reviews
Difficult to complete purchase. Internet kept dropping out and had to restart application each time to finally get it to complete. Then the credit card transaction was put on pending by my bank, which
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