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Insure & Escape Reviews | Customer Service Reviews for https://www.feefo.com/reviews/insure-and-escape | Feefo

Displaying all 4,730 reviews

Jonpaul Preece

Birmingham

4 days ago

Date of purchase: 05/10/2024

What Jonpaul Preece said about Insure & Escape:

Excellent

Excellent customer service

Trusted Customer

4 days ago

Date of purchase: 14/05/2025

Misleading

Unfortunately given wrong information

Social Media Team

Insure & Escape

3 days ago

Thank you for your review. We recently have changed our Underwriters, who have changed the areas of cover, due to this change, regrettably, there was an oversight on our end. We note that human errors, especially when there are recent changes to the existing products are bound to happen, though not often, and in view of this, we have approved the full refund of your policy premium and, based on your feedback we immediately took the necessary actions to avoid similar situations to recur. We apologise for any inconvenience caused, and if you have any questions, please let us know.

Trusted Customer

4 days ago

Date of purchase: 09/06/2025

I’ve been charged for travel insurance that I haven’t taken out!!!!!!!

Social Media Team

Insure & Escape

3 days ago

Thank you for your review. Per your recent conversation with our customer service team, it appears that the policy was taken out by a family member of yours. You had confirmed that you'd talk to your family member and decide if you wanted to keep the policy live or have it cancelled with a full refund.

Remi

Exeter

4 days ago

Date of purchase: 24/05/2025

What Remi said about Insure & Escape:

Easy

It was clear T&Cs. Easy to buy through MoneySuperMarket. Did go on holiday yet, hopefully all goes smoothly

Trusted Customer

4 days ago

Date of purchase: 11/06/2025

Thanks Nicky

I have had a very positive experience with Nicky renewing our complicated family's annual travel insurance. Nicky was patient, professional and very down to earth, pointing out areas that I needed to...

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Martin Kirby

Gillingham, Kent

4 days ago

Date of purchase: 11/06/2025

What Martin Kirby said about Insure & Escape:

Thank you Nicky

Nicky was engaging, patient, and informative, and the process quick and stress free.

Trusted Customer

4 days ago

Date of purchase: 08/06/2025

The cheapest one I could get thank you

Melvyn Hogg

Edinburgh

5 days ago

Date of purchase: 08/06/2025

What Melvyn Hogg said about Insure & Escape:

Excellent

Easy to apply, quick response and results makes the site perfect for anyone to use. The price I was quoted for multiple medical conditions was by far the best and most competitive. To say I was...

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Phillip Moore

London

5 days ago

Date of purchase: 08/06/2025

What Phillip Moore said about Insure & Escape:

Competitive price for disabled customer

Competitive price, seem to take account of the fact that although I have a medical condition, I am not much more likely to need to claim than anyone else.

Trusted Customer

5 days ago

Date of purchase: 05/06/2025

Love this company,

3rd time getting insurance with this company and once again cannot fault them! Its all so easy to arrange, the documents are clear as daylight and they always seem the cheapest.

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About Insure & Escape

Insure & Escape is an online insurance specialist. We aim to provide our customers with high-quality travel and car hire excess insurance. Our products have been created based on what people need most, and with over 10 million insured, we know we can tailor a policy to exactly what you and your loved ones need. We make sure that our products are priced fairly and competitively, with our customers in mind, and we hope you find our products, explanation of cover, and ability to purchase easy and seamless.

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+442031370379

Kings Court, London Road, Stevenage, Hertfordshire, SG1 2NG, United Kingdom