Poor customer service, no confirmation of receipt of claim paperwork even when further correspondence asked for it.
Rod
Insignia Insurance Services
9 years ago
Thank you for our feedback and please accept our apologies for any inconvenience. Your exercise dates were 18/03 – 01/04. Our Claims Assistance providers - Intana Global - requested confirmation of cover from us 22nd March and we responded by sending the policy schedule that day. They advised that claim forms were sent to the exercise leader, also on 22nd March. The Claim forms were returned to Intana on 22nd March and it appears they did not confirm receipt. We have advised them accordingly of this error. Both claims have been closed and gone throughfor payment to reimburse the exercise leader
Trusted Customer
9 years ago
Hi, thank you for your response, I am still yet to hear anything more regarding this claim, can you please let me know of any progress?
Rod
Insignia Insurance Services
9 years ago
Hi - chased the claims manager for you and asked for an immediate update
The experience of arranging group ski insurance was clear and simple. Your representatives very helpful and keen to assist. I will use Insignia again and will recommend you on to others
Rod
Insignia Insurance Services
9 years ago
Many thanks for your kind feedback and delighted the service was good enough for you to recommend us
I'm very pleased I made the decision of switching my Kit Insurance providers. I have just saved £12 per month with this new policy and strange to say I'm getting more value for paying less! Wish I'd...
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Rod
Insignia Insurance Services
9 years ago
we are delighted we could save you money. the very reason for us launching into the market in the first place
Product reviews
Rod
Insignia Insurance Services
9 years ago
Many thanks for your response. Its much appreciated and we are pleased the product has given you more cover for less money
Date of purchase: 03/03/2017
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Catterick
9 years ago
What Trusted Customer said about Insignia Insurance Services:
Good cover for excellent price. Customer service was fantastic. Highly recommended
Rod
Insignia Insurance Services
9 years ago
Thanks for the feedback on our service. we feel it sets us apart from the rest
Product reviews
Rod
Insignia Insurance Services
9 years ago
Much appreciated. Its great to hear the product meets your requirements
We bring a fresh approach to underwriting and distributing insurance products for the military community, ranging from members of HM Armed Forces, Military Units, Reservists, Charities and employees of affiliate MoD organisations.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We bring a fresh approach to underwriting and distributing insurance products for the military community, ranging from members of HM Armed Forces, Military Units, Reservists, Charities and employees of affiliate MoD organisations.
