The customer service prior to my departure was very poor.
I called a few times and felt the agent was in a hurry and not being able to answer my questions.
Excellent itinerary and excellent cruise director. And bus driver. Linda and Allen were exceptionally great they made the trip what it was, the best it could be accommodations were excellent and the...
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Date of purchase: 17/06/2026
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Date of purchase: 14/06/2026
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Trevor Hamilton
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AUS
1 day ago
What Trevor Hamilton said about Insight Vacations:
Thank you for travelling with Insight Vacations and for taking the time to share your feedback.
We are pleased to read that your 26 day European journey was such a memorable experience. It is especially rewarding to know that the Travel Director's organisation, friendliness and professionalism contributed so positively to your tour. We are also pleased to read that you enjoyed the hotels and their convenient locations.
Thank you once again for sharing your experience. We hope to welcome you on another Insight Vacations journey in the future.
Date of purchase: 30/05/2026
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Kim Devereux
Insight Vacations
1 day ago
Thank you for travelling with Insight Vacations and for taking the time to share your feedback.
We are pleased to read that you found the Best of Italy tour to be well planned and well paced, allowing you to make the most of each destination. It is especially rewarding to know that the Travel Director's care and attention helped you feel welcome throughout your journey, and that the Coach Driver's professionalism contributed to a comfortable and enjoyable experience.
It is great to read that you enjoyed the coach, the Auto Grill stops and the many memorable destinations, including Venice, Capri, Florence and Assisi.
Thank you once again for sharing your experience. We hope to welcome you on another Insight Vacations journey in the future.
I use it often, at least annually and it is consistently good. Refferred many friends to your vacations.
Unfortunately never was able to get credits due to use of personal travel agency
Product reviews
Kim Devereux
Insight Vacations
1 day ago
Thank you for travelling with Insight Vacations and for taking the time to share your feedback.
We truly appreciate your continued loyalty and are pleased to read that you consistently enjoy travelling with us. It is also rewarding to know that you had an enjoyable trip, travelled with a great group and have recommended Insight Vacations to many of your friends.
We also appreciate your comments regarding the referral credits and understand your disappointment. Thank you for sharing this feedback with us.
We look forward to welcoming you on another Insight Vacations journey in the future.
Date of purchase: 28/06/2026
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Unhappy traveller
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AUS
1 day ago
Product reviews
Kim Devereux
Insight Vacations
1 day ago
Thank you for travelling with Insight Vacations and for taking the time to share your detailed feedback.
We are sorry to read that aspects of your tour did not meet your expectations. We understand your disappointment regarding the amount of time spent on the coach, the accommodation, the hotel locations and the limited opportunity to explore certain destinations, including Sligo. We also appreciate your comments regarding the final hotel stay during the heatwave and recognise how the lack of air conditioning would have affected your comfort.
We value your observations regarding the itinerary, including your disappointment that there was no stop at Culloden despite the commentary provided by the Travel Director. Your feedback, along with your comments about the local guided tours, will be shared with our Product and Operations teams for review. We are, however, pleased to read that you enjoyed the local guide in Edinburgh.
Thank you once again for sharing your experience. Your feedback is important to us as we continue to review and enhance our tours.
There is no more inspirational way to discover the world than with Insight Vacations. Our premium guided tours are unique and designed with immense care, based on over 35 years experience.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
There is no more inspirational way to discover the world than with Insight Vacations. Our premium guided tours are unique and designed with immense care, based on over 35 years experience.