Thank you for sharing your feedback about your recent journey to Machu Picchu with Insight Vacations. We empathise with your disappointment regarding the assistance you received upon your arrival in Lima. After reviewing your booking, we discovered that your travel agent should have shared your arrival flight details with us. While we planned a complimentary transfer for you, we needed those details to ensure everything was arranged properly. We are sorry for the inconvenience this situation caused you.
Again, Thank you for your valuable feedback and for choosing us as your travel partner. Your experience is important to us, and we look forward to serving you better in the future.