We appreciate your candid feedback and apologize that your pre-trip experience did not meet your expectations. We understand that our Reservations Teams have been dealing with a high volume of calls recently and are doing their best to allocate resources to ensure that all guests receive prompt and excellent service in the future. Should you experience a delay on our phone lines in the future, we can suggest using our live chat function, which can be accessed from the bottom right-hand corner of our website. Alternatively, complete the form on the Contact Us page, and one of our friendly team members will be able to help you as soon as possible.
We regret you felt the itinerary was busier than you may have anticipated but exploring two countries known for their museums, religious and archaeological sites can be quite an adventure. We always strive to include the perfect amount of time at each location for in-depth discovery, but inevitably, there are places where we would wish to stay longer. Still, our detailed itineraries are available on our website and in our brochures, and we encourage our guests to familiarise themselves with these before the start of the trip.
Thank you again for your comments, and we hope that you were able to return home with some wonderful memories from your time on the road with us.
